Ratings based on 969 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
toilet backed up 4 times and overflowed and they didn’t offer us another room or a credit. Maintenance said this room constantly has problems. Other than that the room was very nice.
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Brian, Well-equipped and fully functional accommodations are a must, and our maintenance team works hard to ensure that our rooms are all that our guests expect them to be. Sadly, even though we thoroughly prepare to deliver a great stay, sometimes things just don't go as planned. I apologize for the inconvenience and assure you that we are addressing the problem. We don't want you to think of our hotel as anything less than perfect, so we genuinely hope you will return for a flawless stay next time. Sincerely, Traci Simmons, GM
by A verified traveler from Flemington
Posted 18 Nov 2024
I loved that it was close to the airport and that they provided complimentary uber to and from the airport. This made things so much easier.
The property is outdated and can use some upgrades.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Elizabeth, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you enjoyed our proximity to the airport and complimentary transportation there while in town. I appreciate your comments regarding opportunities for improvement, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Traci Simmons, GM
by A verified traveler
Posted 16 Nov 2024
Money for value…yes. The included breakfast is a win. The location is superb if you like shopping, restaurants, and entertainment. You can actually walk to the mall. The mall is well appointed. The room ( king suite) was like a mini efficiency designed well for business, relaxing, or entertaining. The only issue I had was the bed; the mattress seemed to be super firm and the pillows super mushy
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear sakeena, Thank you for sharing your review and recommendation. We're pleased to hear that our value, breakfast, and location made for an enjoyable stay. I'm sorry that our beds were to firm for your liking. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Traci Simmons, GM
by A verified traveler
Posted 16 Nov 2024
Breakfast sucked. Pool did not look clean.
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Tara, I am glad you had a nice overall experience, and thank you for sharing your review. I'm sorry for any shortcomings with our breakfast and pool. We hope to host you again for a flawless experience. Thank you for choosing us. Sincerely, Traci Simmons, GM
by A verified traveler
Posted 16 Nov 2024
Spacious rooms and friendly staff.
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Tara, Thank you for your time in sharing your kind review, and please visit us again. Best, Traci Simmons, GM
by A verified traveler
Posted 14 Nov 2024
We arrived really early to this property and they worked hard to get us a room. They even offered to keep our luggage until a room opened up. Staff was great and breakfast had many options!
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Dear Debra, Thank you for taking the time to let us know you had a great arrival experience. I'm glad that our team was accommodating. We value your patronage and hope to welcome you back soon. Best, Traci Simmons, GM
by A verified traveler
Posted 11 Nov 2024
Wouldn’t really call it a restaurant on property and the bar only had like 5 or 6 stools which was right in the lobby next to check in. I’m guessing that is where they are also calling the restaurant.
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Judy R, We are happy to hear from you and value your kind review. It is encouraging to know your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Traci Simmons, GM
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Jessica, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Traci Simmons, GM
by A verified traveler
Posted 10 Nov 2024
The complimentary breakfast was fantastic. The lady that checked me in, was so nice. Getting from the airport in a complimentary uber, to the hotel, was confusing. It all worked out well.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Rebecca, We thank you for taking the time to let us know that our breakfast and service made for a nice stay. We appreciate your choosing us and hope to welcome you back for another great stay. Safe Travels, Traci Simmons, GM
by A verified traveler
Posted 8 Nov 2024
breakfast was good the swim pool didn't look clean
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Dear Jacqueline A., Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable, and I've noted your feedback regarding our pool. We appreciate your compliments and humbly request a return visit. Best, Traci Simmons, GM
