Ratings based on 1,197 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Ahmed, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 28 Dec 2024
We booked this hotel specifically because they had 24 hour shuttle service. It took 3 calls to the hotel and 45 minutes to get picked up. If it weren’t for a guest who was exiting, we would not have been able to get inside because no one answered the call buzzer to open the door.
Comment from Hotel Management
28 Dec 2024 by Hilton Garden Inn Tampa Airport Westshore, Hotel Management
Thank you for taking the time to participate in our survey. I am disappointed to see that we were unable to meet your expectations during your recent stay. I am so sorry to learn about your inconvenience with the A1Express Shuttle service. Please know that anytime you stay with us we invite you to share any concerns with our front desk and we will make it right!
by A verified traveler
Posted 27 Dec 2024
Good hotel to stay in Tampa near the airport - safe, clean, and convenient.
Comment from Hotel Management
27 Dec 2024 by Hilton Garden Inn Tampa Airport Westshore, Hotel Management
Thank you for taking the time to share your feedback with us.
by A verified traveler
Posted 27 Dec 2024
Everything was under construction. It was very noisy. Elevator was unsafe with parts of it being held together with tape. Not advertised on Expedia that hotel was “under Construction”
Comment from Hotel Management
27 Dec 2024 by Hilton Garden Inn Tampa Airport Westshore, Hotel Management
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay was impacted by our renovations. We understand how frustrating it can be to have your stay disrupted in this way, and we apologize for any inconvenience caused
by A verified traveler
Posted 26 Dec 2024
The renovations being conducted were never mentioned when i made the inqury. I also had a issue with the dining. On christmas day there was no room service, i was told over the phone there would be. Also the restaurant opened at 5pm. They had 1 waitress and i cook. I arrived at 5, didnt actually talk to a waitress till 5:30 to rake my drink orders.and my food order. I didnt actually receive my food u til 6:30 pm that was totally unacceptable. Only 1 elevator worked and it sounded.as if.it was.break at any moment. Overall very dissatisified with my stay
Comment from Hotel Management
26 Dec 2024 by Ahmed, Hotel Management
Thank you for your feedback. We do sincerely apologize for your experience at the restaurant due to being a holiday and for the ongoing renovations.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Amhed, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 26 Dec 2024
Transportation service to and from airport is not sufficient. Waited 45 minutes for transport to hotel. Also, lobby is under major renovation. Individual room was clean.
Comment from Hotel Management
26 Dec 2024 by Amhed, Hotel Management
Thank you for your feedback and we do sincerely apologize for the inconveniences during your stay
by A verified traveler
Posted 26 Dec 2024
Bedbugs. Within 20min of arriving. Immediately requested full refund
Comment from Hotel Management
26 Dec 2024 by Ahmed, Hotel Management
We are so sorry to hear about your experience during your stay and we do apologize for not meeting your expectations.
by A verified traveler
Posted 26 Dec 2024
I really loved the hospitality shown by the staff. They were very helpful and accommodating. This property is going through a renovation so there was a few hindrances, but other than that in my family enjoyed our stay.
Comment from Hotel Management
26 Dec 2024 by Amhed, Hotel Management
Thank you for your feedback we are glad that you enjoyed your stay with us.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Hilton Garden Inn Tampa Airport Westshore, Hotel Management
Thank you for the 5-star review
