Ratings based on 979 Verified Reviews
2.6 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
There was a roach problem. The smell in the rooms was weird as well..
Comment from Hotel Management
22 Jan 2025 by Hotel Management , Hotel Management
Dear Justin, We apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we're deeply concerned to hear about the roach problem and the smell in the room. Please know that we take such matters seriously and will address them promptly. We appreciate you bringing this to our attention and are committed to improving your experience. We hope to welcome you back soon for a much better stay.Sincerely,Hotel Management
by A verified traveler
Posted 21 Jan 2025
There were very low class people here and I think some of them may have been living there ! The floor needed to be swept and I felt very unsafe ! I want a refund but can’t get anyone t call me back from Expedia !!!! I p wound up, going to the hotel wax store and getting a room for much more money and heard that they had a lot of people come over there and request a room as well because they felt unsafe on the property at this hotel. I would not recommend this hotel to any guest go in the future. I wish so many days from Expedia would call me back for a full refund because I’m very disappointed.
by A verified traveler
Posted 19 Jan 2025
The online description did not match the actual property. Misreprisented.
Comment from Hotel Management
20 Jan 2025 by Hotel Management , Hotel Management
Dear Hermine, Thank you for your feedback. We sincerely apologize for the discrepancies you encountered between the online description and the actual property. Our goal is to provide accurate and honest information about our accommodations, and we regret that we did not meet your expectations in this regard. We take your comments seriously and will review the listing to ensure it aligns with the property’s features. We hope you’ll consider staying with us again for a more accurate and enjoyable experience.Sincerely,Hotel Management
by A verified traveler
Posted 19 Jan 2025
N/A
by A verified traveler
Posted 17 Jan 2025
Roaches was bad i had to buy some raid roach spray and under the bed there was trash horrible experience
Comment from Hotel Management
18 Jan 2025 by Hotel Management , Hotel Management
Dear Tamara, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that your experience did not meet our standards. We take your concerns seriously and will address the cleanliness and pest control immediately. We hope you’ll give us another opportunity to provide you with a more pleasant stay. Thank you for bringing this to our attention, and we look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 17 Jan 2025
Price is a but much
Comment from Hotel Management
18 Jan 2025 by Hotel Management , Hotel Management
Dear Devine, Thank you for your feedback. We understand that pricing is an important factor for our guests, and we strive to offer competitive rates while providing a comfortable and convenient experience. Your comments will be reviewed as we continue to evaluate our pricing structure. We appreciate your input and hope to have the opportunity to welcome you back in the future for a more satisfying experience. Thank you again, and we look forward to your next visit!Sincerely,Hotel Management
by A verified traveler from Clearwater
Posted 15 Jan 2025
Rooms are not only outdated but very unclean. Cobwebs in the lamps, rusted out fixtures, broken tables, light bulbs needing replacing, dead bugs in fixtures, addicts hanging around at odd hours on the property. Would recommend passing on this one.
Comment from Hotel Management
16 Jan 2025 by Hotel Management , Hotel Management
Dear Blake, We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is certainly not the standard we aim to uphold, and we will address these concerns immediately with our team. We take guest safety and comfort seriously, and we will ensure that these issues are corrected. Your comments are important to us, and we hope to have the opportunity to welcome you back for a much improved experience.Sincerely,Hotel Management
by A verified traveler from Royal Palm Beach
Posted 14 Jan 2025
There were roaches in the room and I was a bit thrown by seeing them. I was not aware that this is not primarily a hotel but instead a chain that house others that live on the property. Luckily the staff member notified me that it is not a hotel chain, which I will not book going forward. That was my second time booking there and was not aware until this visit.
You don't get fresh towels as I only styed one night. No one cleans the room no iron board or iron in the room. This will not be a choice in future to stay because of the non hotel amenities.
Comment from Hotel Management
14 Jan 2025 by Hotel Management, Hotel Management
Dear Patrick, We sincerely apologize for the issues you experienced during your stay, including the roaches and lack of amenities. We understand how important cleanliness and comfort are to our guests, and we will address the concerns you've raised. We also regret any confusion regarding our property type, and we will strive to provide clearer information moving forward. We appreciate your understanding and hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
by A verified traveler
Posted 13 Jan 2025
The property is run down, paint is damaged, dirty, bed sheets were soiled and if the clerk was not nice enough to bring us clean sheets, we would have left and demanded a refund!
This property was not cleaned properly, nor was it maintained...I found a mans business card on the floor just under the arm chair. There were splatter stains on the outside of the microwave and the refrigerator.
the stove was heavily worn and dingy the hood had rust pitting all over the surfaces.
The Bathroom sink which at least looked to have been wiped down (as had the Kitchen sink, but only wiped) had 4 crack pipe burn marks in the leading edge.
Surprisingly the Toilet and the shower seemed to have been cleaned well!
There were no hand towels at all...
the floors had not been mopped and were visibly dirty.
The lamp shades had visible dust on them and the room smelled.
Honestly, if I had time, I would have relocated, it was unacceptable and disgraceful.
I expect you to investigate this property and do your own assessment, it is extremely bad and clearly looks nothing like your photos.
I expect a refund! This trip was upsetting to say the least!
Comment from Hotel Management
14 Jan 2025 by Hotel Management , Hotel Management
Dear Victor, We sincerely apologize for the issues you encountered during your stay, and we understand your concerns. The conditions you described are not reflective of the standards we strive to uphold, and we will immediately address the cleanliness and maintenance issues with our team. We appreciate your comments and will investigate further to ensure improvements are made. We truly hope you will consider staying with us again and give us an opportunity to provide a better experience. Sincerely,Hotel Management
by A verified traveler
Posted 12 Jan 2025
