Ratings based on 273 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Stayed here for my sister's wedding on Thursday night.
The place itself is amazing the views and atmosphere is great.
The rooms are below where they should be for the price. Holes in the wall mould in the mat in the shower that can't be removed. Holes in the shower walls at the bottom of the wall. Towels had marks on from blood or something I don't even want to think about.
For the amount we paid I expected a hell of a lot more.
Comment from Hotel Management
30 Oct 2024 by Tamborine Mountain Glades - Management, Hotel Management
Thank you for sharing your experience with us. I’m glad to hear that you enjoyed the views and atmosphere during your sister's wedding.However, I sincerely apologise for the issues you encountered with your room. The conditions you described regarding the walls, shower, and towels are unacceptable, and I understand your disappointment. We strive to maintain high standards, and I will address these concerns with our housekeeping and maintenance teams immediately.Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 19 Mar 2024
The whole property is paradise!
Tranquility at its finest!
Also has so many activities for the whole family!
The ultimate destination wedding!!!
Loved everything about this place!
Comment from Hotel Management
11 Apr 2024 by Cedar Creek Lodges - Management, Hotel Management
Thank you for your wonderful review Kerrie! We are so pleased you had a wonderful time at the wedding!
by A verified traveler
Posted 17 Mar 2024
The setting was beautiful and unique especially for a wedding. Thank you
Comment from Hotel Management
11 Apr 2024 by Cedar Creek Lodges - Management, Hotel Management
Thank you for your feedback Robyn, we are pleased to hear you enjoyed your stay.
by A verified traveler
Posted 7 Mar 2024
Loved the venue for the wedding we attended.
The rainforest backdrop, the food and the staff were exceptional
The room was very clean and staff extremely helpful
The bathroom floor was slippery and the shower extremely slippery. Difficult for us in our 70s
Comment from Hotel Management
11 Apr 2024 by Cedar Creek Lodges - Management, Hotel Management
Thank you for your feedback Edith. We are pleased to hear you enjoyed your time with us
by A verified traveler
Posted 25 Jan 2024 on Wotif
The majority of the property is either closed or under repair due to tornado damage . dining only available Thursday onwards . No alternative available except the township itself . Rooms in the lodges are dated and in need of some internal repairs . Adequate
Comment from Hotel Management
26 Jan 2024 by Cedar Creek Lodges - Management, Hotel Management
Hi Margaret, I am unsure of what you are referring to as being closed. All of our activities are operational aside from the Canyon Flyer, which unfortunately received significant damage in the recent storms. Selected activities operate over weekend periods, this information is clearly outlined on our website, as is our Rainforest Restaurant opening hours. Definitely best to check all this information prior to arriving to make the most of your stay. Thank you for your feedback.
by A verified traveler
Posted 7 Jan 2024 on Wotif
by A verified traveler
Posted 6 Jan 2024 on Wotif
by A verified traveler
Posted 5 Jan 2024 on Wotif
Comment from Hotel Management
11 Jan 2024 by Cedar Creek Lodges - Management, Hotel Management
Thank you for your review Rebecca :)
by A verified traveler
Posted 4 Jan 2024 on Wotif
Due to horrible weather and no access to property- your site giving to book this Cedar Lodge ???
There was access to property, no lights, Police closed all roads due to flooding and we stuck in middle without any Hotel booking , called to Cedar Lodge 10 times , no pick , left 5 messages , not single reply, we stuck with family in Jungle on Mountain road , its shame , asked them Refund , asap , still waiting, I am waiting your reply also .
Thanks , Sandeep
Comment from Hotel Management
11 Jan 2024 by Cedar Creek Lodges - Management, Hotel Management
Firstly Sandeep, we were hit with a tornado on Christmas Day followed by a severe weather system on New Years Day which caused localised flooding and road closures. All of which were out of our control and unprecedent events. We were not contactable as you stated, due to all communications cut off and power being out on the mountain. Again, something we did not anticipate or have any control over. When staff were able to safely depart from the property we were then only able to begin communications with guests while being offsite. This unfortunately wasn't until 1pm on New Years Day. We understand that it was not an immediate communication, however the best we could do under the circumstances. As you had booked with Expedia, their communications were inconsistent with their guests and we have investigated this through them.
by A verified traveler
Posted 29 Dec 2023 on Wotif
Beautiful place to stay . Nice and quier rooms , closest to activities .
Great customer service .
Comment from Hotel Management
4 Jan 2024 by Cedar Creek Lodges - Management, Hotel Management
Thank you for your lovely review Stefani :)
