Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jan 2025
Front desk and Access Club staff amazing!
by A verified traveler from Chula Vista
Posted 14 Jan 2025
Excellent place to stay but I didn’t like the smoking in the casino
by A verified traveler
Posted 11 Jan 2025
We did not like the smell of the smoke.
Comment from Hotel Management
12 Jan 2025 by Steve Sasso, Hotel Management
Warm greetings from Hyatt Regency, City of Dreams Manila!Thank you very much for sharing your experience during your most recent stay with us. I have taken note of your feedback on the tobacco smoke from the casino and I sincerely apologize for your experience. Rest assured that I have raised this concern to our Engineering Manager to take action to further improve the ventilation in the Hyatt area, as well as the City of Dreams Management to further improve the air quality in the complex.Again thank you for your valuable feedback and I look forward to the opportunity of welcoming you back in the not too distant future.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
by A verified traveler from jacksonville
Posted 6 Jan 2025
by A verified traveler
Posted 4 Jan 2025
Excellent stay only peeve is wish they had own parking. The CoD parking garage not attached and haveto go through casino to get to.
Comment from Hotel Management
4 Jan 2025 by Steve Sasso, Hotel Management
Warm greetings from the team at Hyatt Regency, City of Dreams Manila.Thank you very much for taking the time to share your experience during your most recent stay with us. Thank you for choosing us and for your feedback regarding the parking facilities. Although we only have a single parking building for the entire complex, you may be glad to know that there is a 24/7 transport service that provides complimentary shuttle to and from the parking building.Again thank you for your feedback and I look forward to the opportunity of welcoming you back in the not too distant future.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
by A verified traveler
Posted 3 Jan 2025
Clean and easy access to the airport
Comment from Hotel Management
3 Jan 2025 by Steve Sasso, Hotel Management
Warm greetings from Hyatt Regency, City of Dreams Manila!Thanks for sharing about the details of your stay, notedly about the cleanliness and proximity to the airport.Again, thanks very much and we hope to welcome you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
by A verified traveler
Posted 2 Jan 2025
Nice place to sty.
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 31 Dec 2024
