Ratings based on 735 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Check in was quick. Room superb. Lovely furnished balcony. Extremely good Executive lounge. Good brteakfast.
Comment from Hotel Management
28 Nov 2024 by VERT DS, Hotel Management
Dear Justin, Thank you so much for your fantastic review! We appreciate it very much. We hope you will continue to choose Vert on your next vacation.Kind Regards,Meeray Touboul
by A verified traveler from parkland
Posted 18 Nov 2024
Positive: food at the buffet restaurant was good, but overpriced. Convenient to the beach, just a few steps away.
Negative: room was in a dated shape, run down,
furniture had lots of damage and in a terrible condition, like a max 2 star hotel,
even elevator looks terrible with holes in the wooden walls and damadlge all over.
My toilet wouldnt flush, i had to wait all night until late morning for staff to come over and check it, but they couldnt fix, I was not offered to change my room. Bathtub had a long black hair stuck on the wall, i waited to see if it will be cleaned, but it was not for 3 days of my stay. Bathtub was very slippery, but there was no rubber mat provided. Hotel is non smoking, but next room (824) had people smoking on the balcony all the time, and smoke traveled into my room (825). Overall, hotel needs a lot of work to be 4 star they claim to be. I'd rate it 2 to 3 stars, no way a 4. I rented 3 rooms for our party and everyone had same comments of dissatisfaction.
Comment from Hotel Management
18 Nov 2024 by VERT DS, Hotel Management
Shalom Walter,Thank you for sharing your experience at the Vert Dead Sea Hotel. We appreciate your feedback and sincerely apologize for any inconveniences you may have encountered during your stay.If there were specific areas where we did not meet your expectations, we would be grateful if you could share them with us. We take guest feedback seriously and continuously strive to improve our services.We look forward to welcoming you back to our hotel and providing you with an even better experience.Thank you for choosing to stay with us.Best regards, Meeray Touboul
by A verified traveler from Flushing
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by VERT DS, Hotel Management
Thank you!
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by VERT DS, Hotel Management
Thank you .
by A verified traveler
Posted 15 Sep 2024 on Hotels
The staff at the dining room and at the lobby resturant where so great and helpfull, The main thing food was bad, its not only the hotel but in the whole area, front desk staff were good but not that friendly. The area of the swimming pool is clean.
The room itself was in a good situation the housekeeping were polite and did great job but the room is too old
In average the price is too too high for what you get, it should be less than what I paid
Comment from Hotel Management
16 Sep 2024 by VERT DS, Hotel Management
Dear Guest, We apologize for not meeting your expectations during your stay at the VERT Dead Sea Hotel. We appreciate your feedback and will consider your comments as we strive to improve our services. We value your business and look forward to your return. Sincerely, Meeray Touboul
by A verified traveler
Posted 25 Aug 2024
very good location in front of the dead sea
nice swimming pool
just 2 things :
1. the price was not VAT included and this was a very bad surprise when I arrived at the hotel
2. the food is good except the desserts which were mostly some kind of bad taste mousses.
Comment from Hotel Management
1 Sep 2024 by VERT DS, Hotel Management
Thank you for choosing to stay with us, Yaacov. We truly appreciate it! We are delighted that you enjoyed such a memorable and unique stay with us. As Expedia is an international agency, VAT is omitted, likely due to varying tax regulations between countries. We are looking forward to your next visit. Sincerely, Meeray Touboul."
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by VERT DS, Hotel Management
Thank you.
by A verified traveler
Posted 23 May 2024 on Orbitz
Terrible service
Comment from Hotel Management
23 May 2024 by VERT DS, Hotel Management
Dear Anatoly,Thank you for choosing the Vert Dead Sea Hotel.I regret any inconvenience that may have fallen short of your expectations. It's unfortunate that we missed the chance to address your concerns during your stay.Sincerely, Meeray Touboul
by A verified traveler
Pleasant stay
Posted 15 May 2024 on HotelsOur time there was very pleasant and we found the staff to be helpful and professional. The food quality seems to have gone down a little since last time we were there, but probably it's affected by the wartime economy.
Comment from Hotel Management
23 May 2024 by VERT DS, Hotel Management
Dear Rena,Thank you for your wonderful review of your recent experience with the Vert Dead Sea. We are thrilled to hear that you enjoyed your stay. We apologize for any inconvenience you may have experienced that did not meet your expectations.We appreciate you choosing to stay with us and hope to have the opportunity to provide you with exceptional service and accommodation on your next visit.Sincerely,Meeray Touboul
by A verified traveler
Posted 2 May 2024
Advertised as a 4 star, run down like a 2-3 star. Average tasting food.
Very lively, lots of people, etc. but the building needs a ton of work. This was beautiful 20 years ago
Comment from Hotel Management
2 May 2024 by VERT DS, Hotel Management
Dear Nochum,Thank you for sharing your feedback. We highly appreciate our guests' satisfaction and apologize for any inconvenience caused. We want to clarify that our hotel does not have a 4-star rating or any other rating by the Israeli Ministry of Tourism, as they abolished hotel ratings several years ago.Sincerely Meeray Touboul
