Ratings based on 971 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Singapore
Posted 24 Jul 2020
Excellent location, quiet but walking distance to Jonker Street.
by A verified traveler
Posted 25 Mar 2020 on Hotels
by A verified traveler
Posted 20 Mar 2020
by A verified traveler
Posted 18 Mar 2020
It's my 3rd or 4th times back to this hotel when i visit Melaka.
We have booked 2 connecting rooms this time with my 2 kids.
by A verified traveler
Posted 9 Mar 2020
Comment from Hotel Management
12 Mar 2020 by Room Reservation, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
by A verified traveler
average stay
Posted 6 Mar 2020 on Hotelsmildew/molds/fungus are at the sink and shower areas.
other than that, everything is fine.
Comment from Hotel Management
7 Mar 2020 by Room Reservation, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel Melaka, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely
by A verified traveler
Posted 27 Feb 2020 on Hotels
Our regular place but this time the pillows not so comfortable. Seems to be old pillows.
Power failure middle of the nite and next morning no water supply. Early checked out due to water. Told counter and the person just said , “yes we have water problem since last nite.” Just like that.
Comment from Hotel Management
27 Feb 2020 by Room Reservation, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel Melaka, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler
Posted 24 Feb 2020 on Hotels
Comment from Hotel Management
25 Feb 2020 by Room Reservation, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
by A verified traveler
Posted 13 Feb 2020 on Hotels
Comment from Hotel Management
21 Feb 2020 by Room Reservation, Hotel Management
We very much appreciate your comments regarding your stay at Novotel Melaka.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler
Posted 3 Feb 2020 on Hotels
Comment from Hotel Management
7 Feb 2020 by Room Reservation, Hotel Management
We very much appreciate your comments regarding your stay at Novotel Melaka.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
