Ratings based on 739 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2020 on Hotels
Great location, a fabulous five star breakfast (really great breakfast!), friendly staff, clean room. Would stay again!
Comment from Hotel Management
11 Feb 2020 by SG, Hotel Management
Thank you for choosing the Imperial Hotel T for your stay. We were delighted to hear your room was to your satisfaction.
by A verified traveler
Maybe low 3 star
Posted 12 Jan 2020 on HotelsRooms were poorly cleaned. Breakfast was good. Location good. No coffee or tea in room. Definitely not worth 4 star rating. Hotel will undergo major renovation starting Feb 2020 so things should improve.
Comment from Hotel Management
20 Jan 2020 by SG, Hotel Management
Dear Guest, Thank you for your feedback. We are very sorry to hear that you did not enjoy your recent stay with us and we would like to apologise for all the things which disappointed you during your visit.
by A verified traveler
Posted 2 Jan 2020
Excellent hot breakfast with plentiful choices and good tasting food. Rooms were small, but we didn't spend much time in them as were walking around Tallinn.
Comment from Hotel Management
7 Jan 2020 by SG, Hotel Management
Thanks for the 5/5 rating Ali! We are so happy you enjoyed your stay with us.
by A verified traveler
Posted 27 Dec 2019
Comment from Hotel Management
7 Jan 2020 by SG, Hotel Management
Hello, Thanks for choosing us for your stay.
Thank you for your feedback.
by A verified traveler
Rude Management ; Great Location
Posted 23 Dec 2019 on HotelsLocation is excellent - management is rude.
The hotelroom had an odd smell, and I was told by the manager to "Speak to the cleaners in the morning".
Very surprising remark from a 4 star hotel - as the manager wants to be absolved of any responsibility.
Fortunately a comparable room was offered that did not smell, after the manager told her colleague to go check if I was having hallucinations. I am surprised that in this day and age in the center of a big city people still lack basic customer service training.
The rooms also lacked the standard things you would expect to receive from a hotel of such an establishment such as razors or toothbrushes, but after seeing the managers, I knew this is a place you need to manage your expectations.
Otherwise everything in old town is within walking distance, cabs can easily reach the location, and we were able to move around very easily from the hotel.
Book elsewhere, and only chose this location if you are on a budget
Comment from Hotel Management
7 Jan 2020 by SG, Hotel Management
Hello there, Please accept our apology about your experience.
by A verified traveler
Two nights in Imperial
Posted 23 Dec 2019 on HotelsComment from Hotel Management
7 Jan 2020 by SG, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 3 Dec 2019
I have stayed in 4 different hotels in Tallinn and this was by far my favourite, the staff are super nice , breakfast was great , my room was large and clean with a comfortable double bed. I received a nice welcome and the hotel is ideally suited so close to the town square and Christmas markets , I will for sure chose this hotel when I come back next
Comment from Hotel Management
3 Dec 2019 by SG, Hotel Management
Many thanks for your rating and comments on our hotel.
by A verified traveler
Posted 19 Nov 2019 on Hotels
by A verified traveler
Posted 13 Nov 2019 on Hotels
Great hotel in a quiet location in the old town. Friendly staff, clean room. Spoilt for choice at breakfast. Would definitely stay again.
Comment from Hotel Management
15 Nov 2019 by Jessica, Hotel Management
thank you very much for your kind rreview and nice words about our service. We will be glad to welcome you soon again at Imperial!
by A verified traveler
Posted 21 Oct 2019 on Hotels
A lovely hotel n the old town. Good for sightseeing and everything in easy reach. Amazing breakfast .
Comment from Hotel Management
23 Oct 2019 by Jessica, Hotel Management
We really appreciate your feedback! looking forward seeing you soon back to Imperial!
