Ratings based on 1,098 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Just would like to say thanks you all , for the great customer service and all ...... i just gladly love staying another night
by A verified traveler
Posted 23 Sep 2024
First and foremost, the staff from housekeeping to the front desk are the most pleasant people and always smiling and willing to help when possible. When we arrived, there were a lot of tvs and boxes in the hallway. You could see they’re in the process of updating their facilities. Each room has a fridge which I appreciate. The room smelled fresh and clean however upon further look it wasn’t as clean. The floors need a more thorough mopping and the tub wasn’t well rinsed. It was parents weekend and they were full. I wouldn’t pay the price on a regular weekend. The breakfast was a nice perk. We didn’t have an ice bucket or coffee machine in our room but there is fresh coffee in the lobby all day. The bed was very comfortable! Overall, it was good for what we needed.
Comment from Hotel Management
26 Sep 2024 by General Manager, Hotel Management
Dear Linda, Thank you for your feedback. We're delighted to hear that you enjoyed your stay with us, especially the friendly staff and breakfast. However, we do apologize about the cleanliness of the room, and please know that we will address these concerns with our housekeeping staff. We hope to welcome you back in the future.
by A verified traveler
Posted 22 Sep 2024
Hotel was VERY expensive ONLY because they raise the prices for FSU College parents weekend. Double then the normal price. Rooms are old and rusty and need a major update. No safes in rooms and refrigerator was broken and falling a part. No drawers for your clothes and shower is very rusty.
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Dear Aaron,Thank you for your feedback. We are sorry you did not enjoy your time with us. Please know your comments will be investigated and tended to promptly. Thank you for your patronage, and we hope you will return one day so we can change your perception of us.
by A verified traveler
Posted 21 Sep 2024
The floor in the room was soaking wet when we checked in at 8pm and was very humid unless we turned down the AC window unit to 69 degrees. Also the TV was not working very well, it had black lines in the middle of the screen
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Dear Craig,Thank you for sharing your feedback with us, and we’re sorry to hear about the issues you encountered during your stay. What you have described is certainly not the experience we aim to provide, and we regret the inconvenience this caused. Rest assured, we will address these concerns with the respective teams to ensure they are resolved and we uphold our standards. We hope to welcome you back for a better visit someday.
by A verified traveler
Posted 15 Sep 2024
Close to everything, friendly staff. But small bathroom and no other place to get ready
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Lori,We were happy to provide you with convenient, welcoming accommodations, and we're glad your overall stay was pleasant. However, we apologize for any disappointment with the bathroom, and we'll keep your comments in mind. If you're in the area again, please come back to see us.
by A verified traveler from sacramento
Posted 14 Sep 2024
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Ray G., Hotel Management
I apologize for your less-than-perfect stay. Our goal is to make every guest's stay enjoyable. We hope that you will give us another opportunity to visit in the future.
by A verified traveler
Posted 4 Sep 2024
Shower did not work . Dated hotel , and smoking during the night on a non smoking property .
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Kara,Thank you for sharing your experience. It’s regrettable to learn about the issues you encountered during your stay. Your feedback is important, and steps will be taken to address these matters to ensure a more comfortable stay for future guests. We hope to welcome you back for a much-improved experience.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
13 Sep 2024 by Katrene Malone, Hotel Management
Hello Gisel,It is with deep regret that we did not meet your expectation during your stay.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
13 Sep 2024 by Katrene Malone, Hotel Management
Hello Tanya,It is with deep regret that we did not meet your expectation during your stay.
