Ratings based on 1,087 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Katrene Malone, Hotel Management
Hello Michael,Thank you for your feed back. It is with great regret that we did not meet your expectation during your stay. If you would like to discuss any concerns that you experienced during your stay please feel free to contact the hotel directly.Thank you,
by A verified traveler
Posted 19 Dec 2024
Room was filthy, bathtub had backed up water to your ankles. When I first checked in I dropped luggage and rushed to my event. In the morning after I got out of the shower the floor was so filthy I had to lay a towel down. I left at 11 am and the supervisor was checking rooms. Showed him the bath Matt and black towel and then stopped by the front desk. When I returned at 430 my room wasn’t cleaned and the mouthy ghetto desk clerk was rude and while I was talking to the manager kept running her mouth’than leave’ the manager knew o was pissed and kept at me. That way they could turn this on me as a bad guest. Far from it. Please don’t stay at this filthy hotel. The rudest ghetto staff
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Dear Daniel,We sincerely apologize for the negative experience you had during your stay with us. Providing clean accommodations and professional service is our top priority, and we fell short. What you have described is unacceptable and we assure you that we are taking immediate steps to address these matters. Please know that this is not the standard we strive to maintain. Thank you again for bringing this to our attention, and we hope you’ll consider giving us another chance in the future.Sincerely,Katrene MaloneGeneral Manager
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Katrene Malone, Hotel Management
Hello Kizzie,Thank you for taking the time to place a review with us. It is with great regret that we did not meet your expectations during your stay. Please feel free to contact me to discuss any concerns you had during your stay.Thank you,
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Katrene Malone, Hotel Management
Hello Theresa,Thank you for taking your time to give us your feedback. We are glad you enjoyed your stay and look forward to seeing you again.Thank you,
by A verified traveler
Posted 14 Dec 2024
Property needs to remodel, bathrooms are not cleaned.
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Dear Kim,We appreciate your high rating and valuable feedback. We regret that the cleanliness of the bathrooms and the property's condition did not meet expectations. Your comments are essential for our improvement, and we hope you'll consider staying with us again for a more comfortable experience.Sincerely,Katrene MaloneGeneral Manager
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Katrene, Hotel Management
Thank you
by A verified traveler
Posted 13 Dec 2024
There was cockroaches...the breakfast poor and very dirty the rooms
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Dear Juliana,Thank you for taking the time to leave us your feedback. Your cleanliness concerns are gratefully received. We'll be sure to have our housekeeping team look into your comments further so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you. Sincerely,Katrene MaloneGeneral Manager
by A verified traveler
Posted 8 Dec 2024
I was charged too much and the amenities listed were NOT available when we got there. I demand a partial refund.
Comment from Hotel Management
9 Dec 2024 by General Manager, Hotel Management
Dear Cynthia,Thank you for your feedback. We apologize for any frustration caused regarding the charges and the availability of amenities during your stay. We understand how important it is for guests to have the amenities they expect, and we regret any inconvenience you experienced. We encourage you to reach out to us offline so we can review the details of your reservation and work towards a resolution. We truly hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely,Katrene MaloneGeneral Manager
by A verified traveler
Posted 4 Dec 2024
Hotel was extremely dirty. All areas were unkept the bathroom had mold everywhere. The toilet shook off the wall. The front desk was very rude and didn’t care whatsoever.
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Dear Mary,Thank you for your feedback. We apologize for any inconvenience you encountered, as this isn’t the experience we aim to provide. Your concerns are being reviewed so we can address these concerns and ensure improvements are made swiftly. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Sincerely,Katrene MaloneGeneral Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Katrene, Hotel Management
Thank you
