Ratings based on 1,089 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2024
Checkered me into a room already occupied. Hallways looked like they were going through major renovation but they weren't.
by A verified traveler
Posted 28 Jun 2024
Terrible customer service. Front desk extremely incompetent. Pictures of hotel and rooms are not accurate to reality. Horrible experience. STAY AWAY!
by A verified traveler
Posted 28 Jun 2024
First night didn’t sleep because of the doors slamming all night, 4th floor under construction and the carpet in the hallway absolutely disgusting. Bathroom toilet unsafe and the property was so dirty from gum in elevator Nobody touched it for both days I was there Outside was even worse the inside. I read reviews before booking and they were all lies and must have been fake or paid for
Comment from Hotel Management
28 Jun 2024 by General Manager, Hotel Management
Dear Donna,Thank you for your review. It saddens us to hear about the issues you encountered during your stay. Your feedback is extremely important, and we will address these issues with our team to prevent future occurrences. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we did not meet that goal during your visit. We hope you will consider staying with us again.
by A verified traveler
Posted 26 Jun 2024
This place is not good ! It smells like a Marijuana manufacturing plant. The carpets in the hall are ripped and disgusting. The " guest " that I saw there were very loud and have zero respect for others trying to sleep to get up for a job. The sink was held on by a tube of caulk . The shelves were falling off the wall. The wifi sucks. The only thing that I can say is good there is the pillows and the bed. I will never stay here again , and probably wont being staying at othercWyhdham properties again.
Comment from Hotel Management
28 Jun 2024 by General Manager, Hotel Management
Dear Richard,It was a pleasure having you join us, and we appreciate your feedback. Please accept our apologies for any troubles you had with our accommodations, noise levels, or property condition. Our maintenance and housekeeping teams will use your comments to pinpoint any problems and correct them immediately. Also, if you have concerns during your visit, please remember our friendly team is always inclined to assist however we can. Thank you for visiting, and we hope you will reconsider and stay with us again the next time you are in the area.
by A verified traveler
Posted 26 Jun 2024
No commentd
Comment from Hotel Management
26 Jun 2024 by General Manager, Hotel Management
Dear Robert,Thank you for taking a moment to rate your experience staying with us. We are disappointed we did not receive higher marks, and we want you to know we are always ready to answer any questions you may have. It was a pleasure having you visit, and we hope to welcome you back soon.
by A verified traveler
Posted 23 Jun 2024
Upon check in, the lobby was super hot, no AC. Was told we could use the back entrance and elevator, which the bank entrance was broken. Elevator was dirty and scary, smelled of pot. The hallway carpets were stained and gross, missing parts of the bottom wall. The room thankfully was clean and nice, except there were ants all over the bathroom floor. I had reservations to stay at this hotel the next weekend as well, but canceled that to book elsewhere.
Comment from Hotel Management
24 Jun 2024 by General Manager, Hotel Management
Dear Kimberlee,While we thank you for being our guest, we are disappointed that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure everything is safe and in the top-notch, spotless condition we are known for. We sincerely apologize for your unsatisfactory experience and wish you well as your travels continue.
by A verified traveler
Posted 21 Jun 2024
I don’t want to go that place anymore that costed me money and wasted my time I called to get my money back and I still waiting for I paid in advance with PayPal. I moved to another hotel that cost over $200 that makes me realize that Expedia doesn’t have any idea about the horrible experience and pretty bad condition has Wyndham hotels.
Comment from Hotel Management
24 Jun 2024 by General Manager, Hotel Management
Dear Brenda, We appreciate your feedback. Unfortunately, we're not able to assist with reservations made via third-party sites. To request a refund, you will need to speak with the original booking site. They will reach out to us and issue the refund if our management team approves it. However, refunds depend on the type of reservation booked and the circumstances surrounding the request. If you plan to be in the area in the future, we hope you'll consider booking with us again.
by A verified traveler
Posted 19 Jun 2024
.
Comment from Hotel Management
19 Jun 2024 by Ziad, Hotel Management
Thank you
by A verified traveler
Posted 19 Jun 2024
Everything
Comment from Hotel Management
19 Jun 2024 by Ziad, Hotel Management
Thank you
by A verified traveler from Palm Springs
Posted 16 Jun 2024
The hallways, elevators etc were all very poorly cleaned and/or maintained. One of the elevators was not working and the sides or to one of the buildings was also not operational. They need serious help in that department. Our room bathroom was also dirty and you could tell that the bathroom floor had not been swept or mopped. Same with the shower. I had to go downstairs and talk to them about it. I actually decided to leave early because I was so unhappy with a cleanliness. Lastly, The shower did not drain although they did fix that the same day.
Comment from Hotel Management
17 Jun 2024 by Ray G., Hotel Management
Good morning, first I would like to thank you for sharing your experience with us. Its guest like you that make us do better. We are working hard at correcting these issues you have addressed. Please be assure that we are working hard to correct them. I trust if you are ever in Tallahassee again, your will give us another try. I am certain you will notice the difference.
