Ratings based on 313 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Great
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Olga,Thank you for the wonderful rating! We’re delighted to hear you had a great experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler from Cutler Ridge
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 5 out of 5 rating! We’re thrilled to hear that you had a great experience with us. Your positive feedback means a lot, and we hope to welcome you back for another wonderful stay soon.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We regret that your stay did not meet your expectations. Your concerns are important to us, and we will use this feedback to improve our services.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 4 out of 5 rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there’s anything specific we can do to enhance your stay for next time, please let us know.We look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Sep 2024
The building looked fine from the outside, but upon closer inspection, there was trash all around the building, used condoms on the stairway, rats seen on the balcony area and the advertised pool was closed and green.
The room seemed clean enough, but everything was in need up some updating. There was no remote for the TV, so we couldn't turn it on.
The smoke detector started chirping in the middle of the night. If the batteries were changed every 6 months as recomended, this would never be a problem.
Because this hotel has a kitchen in each room, it seems to have become basically, long term housing for its residents.
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We’re glad to hear that you found your room clean; however, we sincerely apologize for the issues you experienced during your stay. Your concerns regarding the cleanliness of the exterior and the pool, along with the maintenance issues you encountered, are being addressed with our team. We appreciate your insights, as they help us improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. Your concerns are important to us, and we are committed to addressing any issues to ensure a better experience for our guests in the future. We appreciate your input and hope you will give us another chance to provide you with a much-improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Sep 2024
I believe there should be an effort to put people with dogs in one building to keep the noise level agreeable for others who have no pets or quiet pets like cats.
Between the dogs and the loud music next to the room I had it was VERY difficult to get rest or hear tv unless I chose to act inconsiderate like the neighbors and put volume of tv up as loud as it would go. I did do that several times till they finally go the mesage.
The walk ways and stairs are unsafe once they become wet. Adhesive strips that allow track should be placed at least on stairs before someone falls.
Comment from Hotel Management
29 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback regarding your stay. We appreciate your suggestion about designating pet-friendly areas to enhance the comfort of all guests. We sincerely apologize for the noise disturbances you experienced, as well as the safety concerns related to the walkways and stairs.Your input is valuable to us, and we will share your comments with our management team to address these issues. We hope to provide you with a more enjoyable experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Sep 2024
The property was outdated in general. Check in and check out is only done through an outside window on the side of a building as one enters the property. This seemed very impersonal. However, the person that helped with the check in was friendly. Check in was quick. Worst part came when my wife and I arrived at the room we were assigned. The first thing we noticed was a strong musty odor inside the non-smoking room. From that moment it was impossible not to think about the musty odor that could be noticed in the entire room and bathroom. There was even a damp rid bag hanging from a shelf and it was completely full of water/moisture. It looked like the bag had not been changed in some time. The furniture and beds were outdated but we did not mind that. Our main issue was the terrible musty odor. It was difficult to sleep with the sensation of breathing musty air. We had a two-night reservation but the first morning we checked out as there was no way we were going to spend another night there. The (different) person that helped us with the check out was also quite friendly when we explained the room was not what we expected.
My wife and I do not mind older or outdated furniture but the musty odor was too much. Our sleeping clothes even got that musty odor on them. Luckily we packed all our other clothes inside our travel bag overnight so they would not pick the musty odor.
So, no, I would not recommend this property and we would never go back. Stay away!!!
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, particularly the musty odor in your room. We understand how this impacted your comfort and appreciate you bringing it to our attention. Your comments regarding the check-in process and the state of the property are valuable, and we will work to improve these areas. We strive to provide a pleasant experience for all our guests, and we regret that we fell short in your case. We hope you will reconsider and allow us another opportunity in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Sep 2024
The staff was great.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful 5 out of 5 review! We are thrilled to hear that you found our staff to be great. Your feedback means a lot to us, and we strive to provide excellent service to all our guests. We hope to welcome you back soon for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Sep 2024
Great
Comment from Hotel Management
11 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're happy to hear you had a great stay and look forward to welcoming you back!Sincerely, Hotel Manager
