Ratings based on 321 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Nice price and location
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Malik,We are glad you found our hotel's price and location satisfactory. Your feedback is appreciated, and we hope to welcome you back in the future.
by A verified traveler
Posted 28 Sep 2024
The staff was very accommodating and friendly. The property and room was clean. The breakfast was good and the area was clean
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Naeemah,We appreciate your positive feedback regarding our friendly staff, clean property, and breakfast. We strive to provide a pleasant experience for all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly.
by A verified traveler
Posted 27 Sep 2024
Quiet, clean.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Boris,We appreciate your positive feedback on our peaceful and tidy accommodations. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 27 Sep 2024
Good
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Virginia,We appreciate you taking the time to share your feedback with us, as we always strive to improve our services for all our guests. If there are any further details you would like to discuss, please feel free to reach out to our management team directly. Thank you for staying with us, and we hope to welcome you back in the future.
by A verified traveler from Miami
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Manager, Hotel Management
Hello William,We are joyful to hear that you enjoyed your stay with us! Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.
by A verified traveler
Posted 22 Sep 2024
The carpets were so dirty in the rooms and the A/C didn’t work well at all. Our first night there someone was slamming doors, at least 4 different times between 3:30-4:15 am.
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Kasey,We appreciate you sharing your experience with us. We take all feedback seriously and have forwarded your comments to the relevant departments for further review and improvement. Should you have any additional concerns, feel free to reach out to our management team for further assistance.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Steven, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler from Auburndale
Posted 6 Sep 2024
Decor
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Sylvia,Thank you for sharing your feedback on the decor of our hotel. We appreciate hearing about your experience and will make sure to pass on your comments to our management team for their consideration. We strive to provide a comfortable and pleasant stay for all our guests.
by A verified traveler
Posted 5 Sep 2024
This was by far not a 8 star and very misleading. The elevator is very slow and old, but we checked in went to room took a nap after being at the hospital for days. We woke up and was sticky with the ac being set on 65 and it was NOT hot in the room. We took showers and went back to hospital. Came in late and the hotel smelled and we went to our room. Woke up at 2 with migraine from the horrible smell of mildew or something and was sticky. This place was terrible. I don't complain much, but this was bad. I could have stayed many other places. The reviews are definitely not real.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Shane,We apologize for the experience you had during your stay. We appreciate your feedback and take all comments seriously to improve our services. Your concerns will be shared with our team for further review and action. Your comfort is our priority, and we regret any inconvenience you encountered. We strive to provide a pleasant stay for all our guests.
by A verified traveler
Posted 24 Aug 2024
Dirty, Very dirty. Floor in the room was so dirty my socks were black within an hour. Bathroom sink was clogged. I saw 2 bugs, not sure what they were. Peeling pain on the shower rod and cracked switch plate in the bathroom. Drops of dried blood on the comforter. Musty smell. Breakfast waffles tasted ok but the countertops were dirty with bits of food and someone spilled syrup that was never cleaned up. Can't someone come in and wipe the tables between guests? Never again. Paid in advance for 2 nights but left after one.
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Hello Dawn, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
