Ratings based on 982 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
A run down property, not comfortable to stay in. Would never stay here again. I don’t think the operators take much pride in their work.
Comment from Hotel Management
27 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Phillip, for taking the time to write a review of your stay at the Red Roof Inn Tallahassee - University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Gayle, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tallahassee - University and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
It is good for one or two day max
Comment from Hotel Management
25 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Cristian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. At Red Roof, it's good to know that you made us your choice of stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Sep 2024
Dirty linens
Comment from Hotel Management
23 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tallahassee - University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the linens. Please accept our sincerest apologies for the impact this issue had on your stay. At Red Roof we strive to deliver a clean, comfortable and value-based stay to all guest, so it was disheartened to read that this was not met during your visit with us. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler from Tallahassee
Posted 19 Sep 2024
The place was filthy dirty roaches were everywhere. Floors weren’t clean smelt like a lot of pine saw the remote control did not have the back of it attached to it.
Comment from Hotel Management
22 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Samantha, Thank you for taking the time to tell us about your stay at the Red Roof Inn Tallahassee - University. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Sep 2024
I stayed here with my family, as I was attending graduation at FSU. In terms of positives regarding my stay, we did enjoy the collegiate decorations and location! However, this property doesn’t meet expectations for basic human decentness—it is essential that A/C be running properly at an inn in Florida in August. I also saw and killed some small roaches in the bathroom and near the door. While pests are a given anywhere, I was just a bit uncomfortable with how many small German roaches I saw. Lastly, perhaps because of how hot the rooms were, a lot of people hung out just outside their rooms at night. I didn’t feel comfortable or safe at this location. It’s hard to explain but just all the people congregating in front of my door was weird. I feel regretful that I subjected my family to these conditions and wish I had found lodging elsewhere. Hope this reviews helps other people!
Comment from Hotel Management
21 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Elizabeth, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Tallahassee - University. We are happy to read that you loved the decor. However, we are saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler from Thomasville
Posted 16 Sep 2024
The owners obviously use stock photos from other RRI for their advertising. Nothing about this property was accurate. There was no refrigerator in the room as stated. There was a greasy film on every piece of furniture and mirror in the room. The AC barely worked. The mattress was so old that you rolled towards the center. I've stayed at other RRI and this one made the others look like the Ritz Carlton. I give this place two thumbs down. Disgusting.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Carla RediResponse Specialist, Hotel Management
Dear David,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Tallahassee - University is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Sep 2024
This was the worst experience that we have had at a Red Roof so far. Will not stay at this location again. The first room had the TV turned on when we went in and there was no remote to change channels or turn it off. The representative at the check in desk gave us another remote and it did not work. Ended up moving us to another room and the air did not work and the drawers on the furniture pieces were broken and knobs were missing. The headboard and the floor were filthy and there was a lot of damage to the room. Thank goodness we were only in there for a few hours to sleep halfway through a long road trip.
Comment from Hotel Management
15 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Joseph,The staff and I at the RED ROOF INN TALLAHASSEE - UNIVERSITY are truly disappointed to see that your stay with us did not meet your expectations, as you indicated that the TV remote in the first room you were assigned did not work and that there were multiple broken items and uncleaned floors in the second room that you were offered. This is regrettable to see, as this is nowhere near the standard that Red Roof upholds for our hotels. Your feedback has been escalated in order to have these concerns addressed. Thank you again for choosing Red Roof Inn. We hope that you'll choose to stay with us again at any of our other locations. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Sep 2024
It was dirty.
Comment from Hotel Management
14 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Joseph,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tallahassee - University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the property. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
