Ratings based on 213 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sydney,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tallahassee East and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 13 Nov 2024
It was comfortable
by A verified traveler
Posted 7 Nov 2024
Room had strong bleach smell. Walls were very thin and people outside and above were easy to hear. Needed white noise on my phone to sleep.
by A verified traveler
Posted 7 Nov 2024
The was no internet and the pool was closed, even though I had confirmed otherwise when I booked. When confronted by my disabled 72yr old wife, the front desk person named Robert complained about the staff member who had booked us, saying she didn't know anything. Then, when we expressed displeasure, actually trespassed us and called the police, and we were evicted from our room. We had driven 6 hours heading back to Tampa where our house had gotten flooded from the hurricane and needed the internet to book another room. Didn't matter. They evicted my wife of 50yrs and myself anyway. We have never been treated with such disrespect at a hotel anywhere in the world. I should have known, the place was a bad as all the reviews. AVOID!
Comment from Hotel Management
7 Nov 2024 by Red Roof Inn Management , Hotel Management
Hello, James. I do apologize for the poor experience you had at our property. However, Robert mentioned that the person that booked your room was a representative from Expedia, not directly through our hotel, so it wouldn’t have been a member of our staff that would have booked your room. The reason for our pool being closed is for safety reasons, the recent hurricane had damaged certain parts of our pool area, and is currently being repaired. For the safety of our guests, we have the pool currently closed.As for the wifi, our internet provider was conducting some sort of maintenance at the time, which they failed to inform us about, and that’s why it was down for a couple hours.The reason you and your wife were asked to leave the property was due to a physical and verbal assault. After I had been informed about the incident, I reviewed the camera footage, and saw that an item was thrown at our front desk agent, and that a woman was verbally abusing our front desk agent. While I understand that you and your wife were upset about the pool being closed due to repairs, and that the internet was down due to the provider conducting maintenance, we do not condone any sort of violence or abuse to our employees here.
by A verified traveler
Posted 29 Oct 2024
Nice clean place to stay. Rooms have been updated. Comfortable beds.
by A verified traveler
Posted 18 Oct 2024
This motel should be torn down and the lot cleaned. Horrible experience!
by A verified traveler
Posted 17 Oct 2024
Just coffee offered in no food
Comment from Hotel Management
23 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Charles,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tallahassee East, resulting in a 4/5 rating. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with that just coffee and no food was offered at the property. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Oct 2024
The staff was very helpful during this hurricane evacuation. Called me to see if i wanted to stay an extra night because many of the evacuees were staying and the hotel was booked. Gave me the chance first before booking my room. Very pet friendly. No questions about the dogs. Just have a nice stay. Rooms were very clean. Can not ask for better.
Comment from Hotel Management
21 Oct 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Dianne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TALLAHASSEE EAST. It was great to read that you were pleased with the service provided by our staff, the pet policy and the cleanliness of your room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
