Ratings based on 990 Verified Reviews
2.2 Room cleanliness
2.9 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
Thank you for the perfect rating!!Nancy Y.#Team6
by A verified traveler
Posted 4 Nov 2024
Unfortunately, there were no micro fridge, microwave, iron or ironing board in the room. Upon arriving to the room, the shower curtain had a very dirty stain at the bottom of it and a new shower curtain had to be provided for replacement.
Comment from Hotel Management
5 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your feedback regarding your recent stay. We're pleased to know you chose our hotel but are truly sorry for the inconveniences you experienced. We strive to maintain high standards, and your comments about the missing amenities and the cleanliness of the shower curtain will help us address these issues. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Very dirty hotel rooms didn't have towels or rags no cable channels over about 12 channels people were loud and hanging out and doing drugs around the motel just awful!!
Comment from Hotel Management
3 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. I am deeply sorry to hear about the issues you encountered during your stay. This is not the standard we aim to uphold, and your concerns about cleanliness, missing amenities, limited TV channels, and disruptive behavior are very concerning. We will address these matters immediately to ensure such incidents do not happen again.Your feedback is important, and we hope you might give us another opportunity to provide a much-improved stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
I realize that the place was under renovation, but it was still shocking to see the condition of this property. It took a very long time to check in although they were nice. The lobby and rooms had an over The lobby and rooms had an overpowering smell from their cleaning fluids.The outside of the property was in terrible condition and the rooms poorly renovated, and without any appliances. Permanent residences live on the property that were drinking and smoking in the parking lot, which I found very weird. I thought I was staying in a Third World country hotel.
Comment from Hotel Management
24 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, especially regarding the renovation and the condition of the property. Your feedback about the check-in process and the environment is invaluable, and we will address these concerns with our team. We strive to provide a comfortable and welcoming atmosphere for all our guests, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
was told the room I reserved they did not have , was put into a non smoking room after reserving a smoking room. in the room there was no chair for the desk , no refrigerator or microwave in room and was told there would be an additional deposit which was refundable after check out.
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback, and I apologize for the inconveniences you experienced during your stay. It's disappointing to hear that we did not meet your reservation expectations and that the room amenities were lacking. Your comments regarding the additional deposit are noted, and we will ensure our team communicates more clearly in the future. We appreciate your input and hope to have the chance to improve your experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the wonderful 5-star review! We're thrilled to hear you had an exceptional experience with us. Your feedback means a lot, and we appreciate you taking the time to share it. We look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to learn more about the issues you faced. Please reach out to us directly so we can address your concerns and improve. Thank you for your input.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Aug 2024
The website should not promote this property. Drug addicts going on and out of rooms no lighting in the room. The property was filthy. Police was out there the whole time I was checking in to address the same issue. Expedia should not let them through with this false advertisement. I had to ask for a refund and they kept part of the refund and said the other portion goes back to Expedia. Not sure why with this property. Should close this down.
Comment from Hotel Management
20 Aug 2024 by Hotel manager, Hotel Management
Dear Guest,I’m truly sorry to hear about your experience. This is not the standard we strive for, and we take your concerns very seriously. We’re addressing the issues with cleanliness and safety immediately. I appreciate your feedback and will work to resolve these matters with our partners.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Aug 2024
Nothing
Comment from Hotel Management
15 Aug 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
