Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 29 Nov 2024
Room look like it was under construction. There was a stench in the room the ceiling look like it was about to cave in what had been previously repaired.
Comment from Hotel Management
13 Dec 2024 by Keith, Hotel Management
Thank you for taking the time to provide your feedback. I’m deeply sorry to hear about your experience and the condition of your room. This does not reflect the high standards we aim to uphold, and I sincerely apologize for the discomfort and inconvenience you encountered.Your concerns regarding the room’s appearance, odor, and ceiling are very concerning. Please know that we are addressing these issues with our maintenance and housekeeping teams immediately to ensure they are resolved and do not affect future guests.Your experience is important to us, and we would greatly appreciate the opportunity to make things right. If you’re willing, please reach out to us directly so we can discuss your stay further and work toward a resolution.Thank you again for bringing these matters to our attention. We hope to have the chance to restore your confidence in us.
by A verified traveler
Posted 19 Nov 2024
Great staff, very clean place to stay
Comment from Hotel Management
20 Nov 2024 by Keith, Hotel Management
Dear Alexis,Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience during your stay with us. It’s always our goal to provide a comfortable and memorable experience for our guests, and it’s fantastic to see your kind words and photos reflect that.If there’s anything else you’d like to share about your stay or if we can assist you in planning another visit, please don’t hesitate to reach out. We look forward to welcoming you back again soon!
by A verified traveler
Posted 16 Nov 2024
This property was nice and we appreciated the complimentary items such as rooftop drinks, waters, and breakfast.
The staff was all very friendly and helpful. We will definitely stay again when we are back in town.
Comment from Hotel Management
20 Nov 2024 by Keith, Hotel Management
Dear Ryan,Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed the complimentary amenities, such as the rooftop drinks, waters, and breakfast, as well as the friendly and helpful service from our team.Your kind words mean a lot to us, and we’re so pleased to know that you plan to stay with us again when you’re back in town. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Looking forward to welcoming you back soon!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Keith, Hotel Management
Thank you for taking the time to leave us a review! We truly appreciate your feedback and will share it with our team.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Keith, Hotel Management
Thank you for the review! We appreciate the 4/5 star review.
by A verified traveler
Posted 29 Oct 2024
The upstairs balcony was a plus with a nice view!!
Comment from Hotel Management
29 Oct 2024 by Keith, Hotel Management
Thanks, Jamal! We appreciate the great review.
by A verified traveler
Posted 21 Oct 2024
lovedddd the aesthetics
Comment from Hotel Management
22 Oct 2024 by Keith, Hotel Management
Dear Kwanesha,Thank you for your wonderful feedback! We’re so happy to hear that you loved the aesthetics of our hotel. It’s always a pleasure to know that our design resonates with our guests. We hope to welcome you back soon for another stylish and comfortable stay!
by A verified traveler
Posted 20 Oct 2024
🙂
Comment from Hotel Management
22 Oct 2024 by Keith , Hotel Management
Dear Dorrie,Thank you for your 5-star review and that awesome smiley face! We're thrilled you had such a positive experience. We can’t wait to welcome you back again soon!
by A verified traveler
Posted 19 Oct 2024
Great customer service. The best free hotel breakfast I've ever experienced.
Comment from Hotel Management
22 Oct 2024 by Keith , Hotel Management
Dear Natalie,Thank you for your wonderful review! We're delighted to hear that you enjoyed our customer service and that our breakfast exceeded your expectations. It's always a pleasure to know when our guests leave satisfied and well-fed! We hope to welcome you back again soon for another great experience.
