Ratings based on 981 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from wall
Posted 23 Sep 2024
Great hotel. Good rooms. Loved the steakhouse and rooftop bar.
by A verified traveler from Odessa
Posted 23 Sep 2024
The hotel was ok. They charge a lot for parking, and there is no bathroom privacy.
by A verified traveler
Posted 17 Sep 2024
Cool, renovation, very nice appointed rooms with sexy mirrors… And great food options!
Comment from Hotel Management
17 Sep 2024 by Keith , Hotel Management
Thank you, Justin, for your 5-star review! We're thrilled you enjoyed our rooms and unique design elements, along with our food offerings. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Keith, Hotel Management
Thank you, Zakiya, for your 5-star rating! We’re delighted you had a great experience and appreciate you choosing us. We look forward to welcoming you back soon!
by A verified traveler from Atlanta
Posted 10 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Keith, Hotel Management
Thank you for taking the time to share your feedback! We are pleased to hear that you enjoyed your recent stay with us and that it met your expectations. Your satisfaction is very important to us, and we truly appreciate the 4-star rating.If there’s anything specific we could have done to make your experience a 5-star one, we’d love to hear more. We’re always striving to improve and deliver the best possible experience for our guests.We hope to welcome you back in the future for an even more memorable stay!
by A verified traveler
Posted 30 Aug 2024
My stay at Hotel Duval was absolutely fantastic! From the moment I arrived, I was greeted by the incredibly friendly and efficient valet workers who made the check-in process seamless. Their professionalism and attentiveness set the tone for the entire stay.The front desk employees were equally impressive—warm, welcoming, and eager to assist with any request. They provided excellent recommendations and made me feel right at home.The rooms were spotless and spacious, offering the perfect blend of comfort and style. I had everything I needed for a relaxing and enjoyable stay. I highly recommend Hotel Duval and can’t wait to return!
Comment from Hotel Management
3 Sep 2024 by Keith, Hotel Management
Dear Anthony,Thank you so much for your kind words and for taking the time to share your experience at Hotel Duval! We are thrilled to hear that our valet team and front desk staff made such a positive impression on you. It’s wonderful to know that you found our rooms comfortable and enjoyed the atmosphere we strive to create.We take great pride in providing an exceptional experience for our guests, and your feedback truly motivates our team. We can't wait to welcome you back for another relaxing and enjoyable stay!
by A verified traveler from Fort Lauderdale
Posted 26 Aug 2024
Amazing!!
Comment from Hotel Management
3 Sep 2024 by Keith, Hotel Management
Dear Carmen,Thank you for the perfect score and for choosing to stay at Hotel Duval! We're delighted that you had such a positive experience with us. Your feedback is greatly appreciated, and it means a lot to our team.We hope to welcome you back soon for another exceptional stay!
by A verified traveler
Posted 20 Aug 2024
This hotel is old and in need of a renovation. Rooms are dark and humid. Bed sheets are rough and the bed is uncomfortable.
Comment from Hotel Management
3 Sep 2024 by Keith, Hotel Management
Dear Carine,Thank you for sharing your feedback with us. I'm sorry to hear that your recent stay did not meet your expectations. We strive to provide a comfortable and pleasant experience for all our guests, and it's clear we fell short during your visit.Your comments regarding the condition of the rooms and bedding are important to us, and I assure you that we are taking them seriously. We are continually making updates to our property, and your input will help us prioritize areas for improvement.If you would be willing to give us another chance, I would love the opportunity to personally ensure your next stay is much more enjoyable. Please feel free to reach out to me directly.Thank you again for your review.
by A verified traveler
Posted 18 Aug 2024
Great location . Staff was super friendly and helpful.
Comment from Hotel Management
21 Aug 2024 by Keith, Hotel Management
Dear Angela,Thank you for taking the time to share your feedback with us. We’re glad you appreciated the charm of our property, but we sincerely apologize for the unpleasant odor you experienced in your room. We understand how important a fresh and comfortable environment is, and we're sorry this impacted your stay.Our team is committed to addressing this issue to prevent it from happening in the future. We appreciate your understanding and patience during your stay, especially since a room change was not possible due to availability. If you choose to stay with us again, please reach out beforehand, and we'll ensure a more pleasant experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back under better circumstances.
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Keith, Hotel Management
Dear Paul,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will use them to improve our services. Please feel free to reach out to us directly if there is anything we can do to address your concerns.
