Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2024
The staff was courteous and very professional.
Comment from Hotel Management
29 Jun 2024 by General Manager, Hotel Management
Dear Orlando, Thank you for choosing the Courtyard Tallahassee Downtown/Capitol for your recent stay. It was a pleasure to read your comments about the outstanding hospitality you received from our associates and that we exceeded your expectations. We were glad to have you as our guest and look forward to having the pleasure of doing so again the next time you are in Tallahassee.Matthew Hemmerle General Manager
by A verified traveler
Posted 26 Jun 2024
There was no free coffee for guests. Property was nice, and there was microwave and fridge barely worked. Traveling for business makes you weary, and having nice amenities while you're away makes it easier.
Comment from Hotel Management
27 Jun 2024 by General Manager, Hotel Management
Dear Lori, Thank you for taking the time to review your stay with us. While we are glad that your overall experience was satisfying, we regret not meeting your expectations. We truly apologize for the inconvenience you had with the in-room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We recognize that convenience is key for our guests, and we appreciate your insight as we are always looking for ways to enhance our guest experience. It was a pleasure hosting your visit, and we hope to see you again soon.Matthew Hemmerle General Manager
by A verified traveler from Hollywood
Posted 24 Jun 2024
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Brenda, We are thrilled you had an excellent stay at Courtyard Tallahassee Downtown Capitol, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Matthew Hemmerle General Manager
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
23 Jun 2024 by General Manager, Hotel Management
Dear Katrina, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Matthew Hemmerle General Manager
by A verified traveler
Posted 12 Jun 2024
Bathroom is not really clean and dirty. Maybe they need update the bathroom or maybe clean better.
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Dear Israel, Thank you for taking the time to review your stay with us. We are sorry for the inconvenience you had with the cleanliness of your bathroom. We will address your concerns with our housekeeping associates to ensure this issue is resolved. We strive to provide exceptional hospitality to every guest; therefore, we regret not meeting your expectations. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Matthew Hemmerle General Manager
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Ram, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Matthew Hemmerle General Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Diana, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Tallahassee Downtown/Capitol, and we look forward to welcoming you back soon.Matthew Hemmerle General Manager
by A verified traveler
Posted 20 May 2024
No one alerted me that there was a power outage and the property was not taking guest.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Patrica, Thank you for choosing our hotel on your recent visit to the area. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. We completely understand your frustration with the lack of proper assistance regarding the situation and are grateful for your patience. We will use your feedback to improve our services and ensure our guests have a comfortable and enjoyable time here. We hope to have another opportunity to provide you with the outstanding experience you deserve. Matthew Hemmerle General Manager
by A verified traveler
Posted 6 May 2024
Toilets are too low and the bed in 341 is wore out.
Other than that, great stay.
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Lawrence, Thank you for choosing Courtyard Tallahassee Downtown/Capitol and sharing your experience. We are pleased you enjoyed your stay overall; however, we deeply regret the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We are also sorry that you found your mattress to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Matthew Hemmerle General Manager
by A verified traveler
Posted 28 Apr 2024
Staff was great
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Sequayah, Thank you for choosing the Courtyard Tallahassee Downtown/Capitol for your recent stay. It was a pleasure to read your comments about the outstanding hospitality you received from our associates, and that we exceeded your expectations. We are dedicated to going above and beyond to make each guest's stay exceptional; therefore, we appreciate you recognizing our efforts. We were glad to have you as our guest, and we hope to have the pleasure of doing so again the next time you are in Tallahassee.Matthew Hemmerle General Manager
