Ratings based on 241 Verified Reviews
2.6 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 15 Sep 2024
Rooms are old, property is old with plenty of inoperable cars around the parking lot. Towels were thin, beds were small and uncomfortable .There were alot of people staying there long term that sat outside and smoked the lords lettuce. Definitely not the place for children.
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Quinisha,Thank you for being our guest. We're disappointed that you did not enjoy your visit. Renovations are underway to add some more amenities to our guest rooms. Thank you for taking the time to leave feedback about your stay.SignedRapunzel McClinton,General Manager
by A verified traveler from Jacksonville
Posted 7 Sep 2024
by A verified traveler
Posted 3 Sep 2024
After 8 hours of driving, the just cancelled my reservation in my face!!
Comment from Hotel Management
6 Sep 2024 by General Manager, Hotel Management
Dear Patricia, I am truly disappointed to hear about your experience. This is not the service we strive to provide, and your feedback will be addressed immediately with our team. We regret the inconvenience this caused you.SignedRapunzel McClinton,General Manager
by A verified traveler
Posted 26 Aug 2024
The front desk rep was amazing. Louie did everything he could to accommodate us. He was extremely helpful and kind even though the facility didn’t meet our standards I would have stayed just because how kind and awesome he was. Excellent customer service.
Comment from Hotel Management
28 Aug 2024 by General Manager, Hotel Management
Dear Cindy,Thank you for your feedback. We're glad Louie's exceptional service impressed you and appreciate your suggestion about the facility. If you're in the area again, we hope you'll consider giving us another chance to go above and beyond for you.SignedRapunzel McClinton,General Manager
by A verified traveler
Posted 8 Aug 2024
They overbooked the hotel and didn’t let me know until I get there
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Dear Wesley,Thank you for your review. We regret to learn of the inconvenience you encountered and understand your frustration. Please know that third-party sites sometimes have issues syncing up with our systems, resulting in such situations. Nonetheless, we'll be sure to discuss your comments internally to determine ways of improving our guest experience in this respect. It is our hope that you will give us another chance to change your perceptions down the line.SignedRapunzel McClinton,General Manager
by A verified traveler
Posted 8 Aug 2024
While the staff was kind, the property itself was not clean. There were people hanging around outside the rooms and in the parking lot, smoking, which made it difficult for me as someone with asthma.
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Dear Lynn,Thank you for being our guest recently. It's wonderful to know our hospitable team left a memorable impression on you; however, we regret that you were not fully satisfied with your stay. Your feedback will be shared internally to ensure our high standards of cleanliness are being met. Additionally, while we cannot control the behavior of other guests, we understand how this impacted your stay. We hope you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.SignedRapunzel McClinton,General Manager
by A verified traveler
Posted 4 Aug 2024
by A verified traveler
Posted 30 Jul 2024
Did not feel safe, no hot water and was under renovation.
Comment from Hotel Management
2 Aug 2024 by General Manager, Hotel Management
Dear Pamela,While we thank you for being our guest and taking a moment to share your feedback, we are disappointed you had an unsatisfactory visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We do promise some amazing changes and we hope you will come back once the renovations are complete so you can enjoy everything we have to offer.SignedRapunzel McClinton,General Manager
by A verified traveler
Posted 26 Jul 2024
