Ratings based on 106 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Plantation
Posted 4 Nov 2024
by A verified traveler
Posted 23 Aug 2024
The pool was awesome, rooms were good
Comment from Hotel Management
26 Aug 2024 by Myriam Inostroza Experiencia Clientes , Hotel Management
Dear Kyle, thank you for sharing the details of your experience with us. We are immensely happy to hear that you enjoyed a wonderful stay, and that our facilities met your expectations. We hope to welcome you in the next opportunity.Receive a cordial greeting.Myriam InostrozaCustomer Experience
by A verified traveler
Posted 16 Jun 2024
Great place to stay in Concepcion. Easy access to the highway that take you to Talcahuano, Penco and downtown.
Having the casino and underground parking is a must. Breakfast is very good. I enjoyed the stay a lot.
by A verified traveler
Posted 7 Nov 2023
by A verified traveler
Posted 15 Oct 2023 on Hotels
by A verified traveler
Posted 27 Sep 2023
The staff lack hospitality training. Almost impolite and rude due to lack of training and my expectation in a 5 star facility
by A verified traveler from Weston, FL
Posted 7 Sep 2019 on Orbitz
The hotel was under renovation. No gym, no pool, only one elevator was functioning and there were materials and furniture everywhere.
The check in was long and they made me wait until 3 pm to give me a room. Room service did not work.
I left checked out 9/4 because it was very bad. I am waiting for a refund and apology.
by A verified traveler
Posted 22 Sep 2018 on Hotels
Comment from Hotel Management
14 Nov 2018 by Pilar Varela Lanuza, Gerente General, Hotel Management
Estimado (a) Huésped,
Muchas gracias por entregarnos su calificación y por habernos preferido como su hotel en la ciudad.
Esperamos recibirlo prontamente.
by A verified traveler
Short Stay - would stay again
Posted 3 Aug 2018 on HotelsOnly a short stay ahead of a local meeting. Convenient location and good level of service and quality of hotel.
Comment from Hotel Management
31 Aug 2018 by Pilar Varela Lanuza, Gerente General, Hotel Management
Estimado Matthew,
Muchas gracias por habernos preferido como su hotel en la ciudad de Concepción. Nos alegra saber que hemos cumplido con sus expectativas y esperamos seguir contando con su visita.
Un cordial saludo,
by A verified traveler
great stay.
Posted 10 Jan 2018 on Hotelsgreat stay, totally recommend.
Comment from Hotel Management
30 Jan 2018 by Danitza Durán G - Aseguramiento de Calidad , Hotel Management
Dear Guest,
We thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon.
Best regards.
