Ratings based on 257 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
This hotel was really nice. Spacious room and beautiful view from my room. The people working there are all good people. The only thing that was not working was the bathroom fan and the AC in the elevators. Also the elevator door closes on you everytime , they should fix this. But overall this hotel gets a 8/10
by A verified traveler
Posted 18 Nov 2024
The hotel is great and the town nearby is great. The door man salutes you I think this says it all.
Comment from Hotel Management
21 Nov 2024 by juliet, Hotel Management
Dear Jack,We're thrilled that you had an exceptional stay at our property and that you enjoyed the charm of the local town! Your positive comments about our door man are appreciated, and it's small details like these that truly make a memorable experience. We hope to see you again soon for yet another enjoyable stay.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 14 Nov 2024
Excellent
Comment from Hotel Management
18 Nov 2024 by juliet, Hotel Management
Dear Edmund,Thank you for taking the time to leave us a review. We are thrilled to know that we could provide you with an excellent stay, as it is always reassuring to hear positive feedback from our dear guests. We hope to have the pleasure of welcoming you back for another exceptional experience in the future!Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 1 Nov 2024
Had a old semi run down feeling
Okay
I wouldn’t stay there again
Comment from Hotel Management
3 Nov 2024 by juliet, Hotel Management
Dear Richard,Thank you for sharing your experience and we're sorry the hotel did not fully meet your expectations. Our goal is to provide a comfortable and enjoyable stay, and we regret that we fell short in this instance. We appreciate your feedback and hope that you will consider giving us another opportunity to serve you better in the future.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler from Discovery Bay
Posted 1 Nov 2024
The spa was wonderful. The hotel was clean, great local to the Sunday night market, but without the crazy noisy traffic. The pool was very enjoyable during the heat of the day. The gym was WOW!!
I would stay here again! Old town Phuket is a must see for a few days.
Comment from Hotel Management
2 Nov 2024 by juliet, Hotel Management
Dear Karrie,Thank you for sharing your experience at our hotel. We're thrilled to hear that you enjoyed our spa, clean facilities, and convenient location. It's wonderful to know that our pool and gym met your expectations, and your kind feedback motivates our team to continue delivering high-quality service. We agree that Old Town Phuket is a must-see, and we hope to welcome you back soon for another memorable stay.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Un infierno
Posted 30 Aug 2024 on HotelsLa habitación olía mal y no disponía de ventanas para poder ventilar. A las 2:00 de la madrugada mucho ruido por el pasillo, chicas y chicos borrachos, escuchamos cómo mantenían relación sexuales, sus conversaciones y su ducha incluso. Paredes súper finas, nada de privacidad. Mucho cuidado los que viajéis con familia e hijos, o los que queréis descansar. Para nosotros fue un infierno de noche. El hotel debería prever una planta solo para ese tipo de personas y servicios de chicas de compañía.
Comment from Hotel Management
3 Sep 2024 by juliet, Hotel Management
Dear Adel, Thank you very much for sharing your thoughtful comments of your recent stay with us at Royal Phuket City Hotel. However, we were saddened to hear that there are some experience did not reach to your expectation. We genuinely appreciate your feedback as it gives us the opportunity to follow up on your unpleasant experience. We would therefore absolutely review to ensuring that satisfaction of our guests and service standard are always aim to offer to our guests. In the meantime thank you for choosing to stayed with us and we hope we will have the opportunity to welcome you back on a future visit to show you we can do better. Wish Regards, Management Team
by A verified traveler
Posted 23 Aug 2024
Nice hotel with very friendly and helpful staff.
Comment from Hotel Management
25 Aug 2024 by juliet, Hotel Management
Dear Thomas,Your kind words about our hotel and staff are highly appreciated. We are thrilled to hear that you found our staff friendly and helpful, as our priority lies in ensuring the satisfaction of our guests. In the future, should you feel anything less than satisfied, we encourage you to let us know so that we can address your concerns immediately. We hope to have the opportunity to welcome you back for an even better experience.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by juliet, Hotel Management
Dear Michael,Thank you for the rating! We understand that there's always room for improvement and we appreciate your feedback to help us make those enhancements. We're glad you had a positive experience overall, and we look forward to the opportunity to serve you again. We're committed to offering an even more enjoyable stay next time you're with us.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by juliet, Hotel Management
Dear Ruth,Thank you for taking the time to leave a rating. We're delighted to see that you had an excellent experience at our hotel. As we're always seeking ways to improve, we'd love to hear if you have any specific suggestions for us. We look forward to the pleasure of welcoming you back in the future.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 29 Jun 2024
Dated
Comment from Hotel Management
30 Jun 2024 by juliet, Hotel Management
Dear Chorthip,We appreciate your feedback. It seems your stay did not meet all of your expectations. We continuously work hard to provide our guests with an exceptional experience and it is clear we missed the mark. Your review gives us a chance to learn and improve. We'd love to regain your trust and welcome you back for an improved experience. Rest assured, we are committed to making things right.Best Regards,Royal Phuket City Hotel Management Team
