Ratings based on 296 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Really enjoyed our stay here. It was quiet and homey, very clean. The pool was refreshing. The breakfast was decent especially for the price. I would stay here again
by A verified traveler
Posted 2 Sep 2024
Spacious room with large bed. Room was overall tidy and clean. Bathroom however felt a bit unclean with a mouldy smell.
Staff and their service at the desk were great.
by A verified traveler
Posted 23 Jul 2024
Great location awesome staff specially Paul from the front desk. They all go out of their way to help. Big and comfortable room. On site parking if you are driving. Highly recommended.
Comment from Hotel Management
9 Aug 2024 by Latdawan.K, Hotel Management
Thank you vety much.
by A verified traveler from Santa Paula
Posted 18 Jul 2024
Paul and the other girls working are VERY helpful and their to answer and help you reserve, answer and recommend places or activities. Bananas, coffee and little cookies fresh and ready everyday to get you started! Very close and walking distance to everything you need. Included weekend night markets, 7eleven and massages!
Comment from Hotel Management
9 Aug 2024 by Latdawan.K, Hotel Management
Thank you for sharing your experience during your stay. We hope to welcome you again for your next Phuket Trip.
by A verified traveler
Posted 15 Apr 2024
Basic amenities like toothbrushes, towel were not provided and were available on chargeable basis that too above Maximum Retail Price. Staff was not welcoming and rude. The property felt cheap and left there were several places where cost cutting was done. The balcony experience was the worst as it was infront to open Sewage and balcony smelled so awful. The bathroom was also poorly ventilated
Comment from Hotel Management
17 Apr 2024 by Latdawan.K, Hotel Management
Dear Nikhil,First of all, we would like to apologize for any inconvenience you may have experienced during your stay with us. Our goal is to provide our guests with the best possible experience, and we are disappointed that we did not meet your expectations.Regarding the staff, we have taken your feedback seriously and have already begun to address the issues you have raised. We have provided additional training to our staff and have emphasized the importance of providing excellent service.We understand that some issues may be beyond our control like the canal, but we are committed to doing everything we can to ensure that our guests have a positive experience.We sincerely apologize for any inconvenience you may have experienced and hope that you will give us another chance to show you our commitment to providing excellent service.Sincerely,Blue Monkey Management Team
by A verified traveler
Posted 16 Mar 2024
Great coffee bar in the lobby, good breakfast, laundry and pool open 24/hr. Great location for walking. Quiet safe area! Would stay here again!
Comment from Hotel Management
5 Apr 2024 by Latdawan.K, Hotel Management
Thank you very much. We hope to welcome you again for your next visit.
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Latdawan.K, Hotel Management
Thank you for rating us. We hope to welcome you again for your next Phuket trip.
by A verified traveler
Posted 2 Mar 2024
The room was good with a nice balcony and the main lobby area had the community feel of a hostel (good thing). Breakfast had plenty of options and there's fresh juice 24/7 available in the lobby.
The things we didn't like: Floor in the room was dirty and needed to be swept, soaking tub on balcony didn't look super clean either so we didn't use it.
Comment from Hotel Management
4 Mar 2024 by Latdawan.K, Hotel Management
Thank you very much for sharing your experience at Blu Monkey Hub & Hotel Phuket. We will pass your issue to our house keeping team to improve the cleanliness quality. We hope to welcome you again for your next Phuket Trip.
by A verified traveler
Posted 20 Feb 2024
Nice modernised hotel at a very low cost. Close to the sunday market spot.
Comment from Hotel Management
4 Mar 2024 by Latdawan.K, Hotel Management
Thank you very much.
by A verified traveler
Budget stay
Posted 17 Feb 2024 on HotelsThe room was okay. There were no cupboards to keep the luggage. You just have a very small open shelf where you can keep just your cabin bag. It’s a good place to stay if you’re on a budget and don’t stay in the room a lot. Service was really good. The cleaning team were really sweet.
Comment from Hotel Management
18 Feb 2024 by Latdawan.k, Hotel Management
Thank you very much for sharing your experience at Blu Monkey Hub & Hotel Phuket. We hope to welcome you again for your next visit.
