Ratings based on 31 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Upper Chichester
Posted 23 Sep 2024
My room was very clean and comfortable. All the staff are welcoming and friendly.
by A verified traveler
Posted 21 Aug 2024
This hotel was clean but my room didn’t have warm water in bathroom. Meanwhile, breakfast was limited.
Comment from Hotel Management
24 Aug 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Majid,Thank you very much for your recent stay at Ratri Hotel Phuket Old Town. Glad to know you had a great time! Appreciate your excellent feedback in particularly our cleanliness. Will share your great thoughts with the team.However, regarding hot water in the bathroom, please do not hesitate to contact staff for assistance. Actually, we never have the problem for not having hot water in the bathroom. It's just about not knowing how to turn on the hot water. So, you can simply contact staff for help.We look forward to welcoming you back again soon. Yours Sincerely,Mr. Toby WuthisakulAssistant Resident Manager
by A verified traveler
Posted 2 Aug 2024
All generally good. Staff friendly and helpful. In shops people don’t speak much English to explain and ask what u need.
Comment from Hotel Management
3 Aug 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Beatrice,First of all, thank you very much for your recent stay at Ratri Hotel Phuket Old Town. Glad to know that we met your satisfaction during your stay. Again, thank you for giving us ratings and feedback. They are our top priorities to satisfy guests.Hope you enjoyed it and we look forward to welcoming you back very soon. Yours Sincerely,Mr. Toby WuthisakulAssistant Resident Manager
by A verified traveler
Posted 29 Apr 2024
The property is beautiful and clean. The staff are pleasant
Comment from Hotel Management
29 Apr 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Sheya,Thank you for staying with us and I am glad to know you had a great time and my team looked after you very well. Appreciate your great comment to them too. Hope to welcome you back again on your next holiday.Yours Sincerely,Mr. Toby WuthisakulAssistant Resident Manager
by A verified traveler
Posted 23 Mar 2024 on Hotels
Nice hotel to stay in old town, away from the crowd and only 10-15mins walking to all the places
Comment from Hotel Management
23 Mar 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Xiaolei,Thank you very much for your recent stay at Ratri Hotel Phuket Old Town and for all the 10* ratings. We are delighted to know that you had a great short stay and enjoyed everything here. This excellent review will make all of us happy and proud.Thank you again and we look forward to welcoming you back in the near future.Warm Regards,Mr. Toby WuthisakulAssistant Resident Manager
by A verified traveler
Posted 4 Mar 2024
Beautiful hotel, very modern and clean. Walking distance to old town shops and markets. Very friendly staff and free ice cream, how good.
Comment from Hotel Management
6 Mar 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Andrew, Thank you very much for this great review and your recent stay with us. We are very happy that you took away great memories of our design, cleanliness and great staff. Our colleagues will also be happy to see this review. On behalf of our team members, I would like to say thank you once again for all of your compliments.We look forward to welcoming you back with your friends and family.Best Regards,Mr. Toby WuthisakulAssistant Resident Manager
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Terry,Thank you very much for your recent stay at Ratri Hotel Phuket Old Town and for the 10* ratings. We are delighted to know that you had a great short stay and enjoyed our hospitality. This excellent review will make all of us happy and proud. Thank you again and we look forward to welcoming you back in the near future.Best Regards,Mr. Toby WuthisakulAssistant Resident Manager
by A verified traveler
Posted 20 Nov 2023
This hotel is beautiful, clean and great location. Quick access to Old Town, the night markets and food options. The staff were amazing especially Bella and Sunvo who made our stay extra special. We loved this hotel!
Comment from Hotel Management
21 Nov 2023 by Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Sylvia,Thank you very much for your recent stay at Ratri Hotel Phuket Old Town and for the 5 out of 5 ratings. We are delighted to know that you had a great short stay and enjoyed everything here. This excellent review will make all of us happy and proud. Special mention to Bella and Sunvo, they have seen this review and they really appreciated for being mentioned.Thank you again and we look forward to welcoming you again in the near future.Best Regards,
by A verified traveler
Posted 7 Nov 2023
Good coffee
Comment from Hotel Management
13 Nov 2023 by Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Joey,Thank you very much for your recent stay at Ratri Hotel Phuket Old Town and for all the ratings. We are delighted to know that you had a great short stay and enjoyed everything here and especially our coffee. This excellent review will make all of us happy and proud. Thank you again and we look forward to welcoming you again in the near future.Best Regards,
by A verified traveler
Posted 25 Oct 2023
Lovely room, facility, modern, comfortable, clean, easily accessible to old town Phuket, exceptional staff, excellent service, wonderful food.
Comment from Hotel Management
27 Oct 2023 by Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Karen,Thank you very much for choosing to stay with us at Ratri Hotel Phuket Old Town. We are delighted to hear that our facilities and service reached your satisfaction. We are very happy that you took away great memories of our prime location, food, room and cleanliness.On behalf of our team members, I would like to say thank you once again for all of your compliments. We look forward to welcoming you back in the near future.Best Regards,Mr. Toby WuthisakulAssistant Resident Manager
