Ratings based on 235 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024 on Hotels
Great place to stay, walking distance from many restaurants and shops, 30 second walk to the beach, amazing breakfast options.
by A verified traveler
Posted 10 Dec 2023 on Ebookers
Comment from Hotel Management
20 Jan 2024 by Ekkawi C, Hotel Management
Dear guest,Thank you for taking the time to provide your rating. We sincerely appreciate your feedback. We look forward to the opportunity to welcome you again in the future.
by A verified traveler
Posted 3 Mar 2023 on Hotels
Only negative was many bugs, including cockroach/ants in breakfast restaurant
Comment from Hotel Management
17 Mar 2023 by Ekkawi C, Hotel Management
Dear Khun Amy Thank you for your feedback and ratingWe share this to all staff and maybe we can take a look if we can do it better for the next time.
by A verified traveler
Posted 2 Mar 2023
The staff was lovely, however this does not make up for the grounds nor does it make up for the run down rooms, linens, and overalll appearance of the property & its rooms. Every towel, every day, was tattered or torn. Bedsheets had holes in them. The property is extremely run down, not properly maintained, every stone & exterior decor is dirty and ungroomed. The outdoor water sources do not have water movement, so the water is stagnate. The back of the facility smells of sewer. The rooms are very dark & not well cleaned. They advertise "pillow top" mattresses, they provide pillow top toppers, on request, and they do not add comfort. The gym is deplorable. No space, old equipment that is rusted, no cleaning supplies to wipe down mats or equipment. The breakfast bar containers are not washed daily, the condiments are just topped up.
Comment from Hotel Management
6 Mar 2023 by Khaolak Bhandari Resort & Spa Team, Hotel Management
Dear Rochelle,Thank you for taking your time to sharing experience during stayed at Khaolak Bhandari Resort & Spa. I’m sadly after read over your review that things were not going as your expectations. Your review is seriously raised up to the departments concern what we can do better for up coming guest. On behalf of the team, please accept my apologies for any inconvenience you may have caused.Regards,Khaolak Bhandari Resort & Spa Team
by A verified traveler
Nice hotel, food needs help
Posted 31 Oct 2022 on HotelsPros: really lush property, comfortable rooms with balconies, nice pool area, nice breakfast area. You can walk into town and to the beach which is great.
Cons: the food is pretty terrible. Breakfast is good, but we ordered pad thai and a curry at dinner, and it was almost flavorless and no spice at all, not even a hint. Lots of europeans, so we wondered if they watered down the flavors to try and cater to that?
Comment from Hotel Management
14 Dec 2022 by Ekkawi C, Hotel Management
Dear Guest Thank you for your feedback, We will let the department concerned for future improvement. We look forward to welcome you back soon
by A verified traveler
Posted 8 Oct 2022
It was beautiful, from the rooms to the grounds. Very peaceful with a view to the hills beyond. Good pool and very friendly drinks sevice there too.
Short walk to the beach, though its best walking a little further along to find the pergect spots.
by A verified traveler
Posted 13 Sep 2022
Wow what can I say what an experience we loved it, upon arrival till departure we loved it all, the staff, room, everything was on point.
It was our 10 year anniversary and the hotel staff went out of their way to make sure we had a remember able stay, it was shocking and well worth it.
Did definitely say here again...
Comment from Hotel Management
14 Sep 2022 by Kodchaphan Nampanya, Hotel Management
Dear Khun Ravinder,Greetings from Khaolak Bhandari Resort & Spa,Thank you very much for choosing to stay with us,and have to a good memories with us , We are always looking forward to welcoming you back to our beautiful resort again in the future. If there is any inquiry please do not hesitate to contact us for assistance.Touching real Thai, touching us…Best Regards,Sales & Reservation Team
by A verified traveler
Posted 18 Apr 2022 on Hotels
by A verified traveler
Nice staff but could do with some TLC
Posted 2 Dec 2021 on HotelsVery helpful and friendly staff but could do with some TLC
Comment from Hotel Management
18 Jan 2022 by Khaolak Bhandari Team, Hotel Management
Thank you very much for your review. we are glad to know that you had a great time with us and we really look forward to welcome you back soon.
by A verified traveler
Posted 10 Feb 2020
Comment from Hotel Management
17 Feb 2020 by Khaolak Bhandari Team, Hotel Management
Thanks for staying with us. We appreciate your feedback.
Best regards
