Ratings based on 969 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Very nice staff and comfortable bed! Great onsen, lots of amenities on site and great breakfast spread!
Comment from Hotel Management
1 Jan 2025 by Wat Hotel -Ale, Hotel Management
Thank you for your kind words and for staying with us! It's wonderful to hear that you enjoyed the hospitality of our staff, the comfort of our beds, and the amenities we provide. We're especially glad the onsen and breakfast spread added to your experience. Looking forward to welcoming you back in the future!
by A verified traveler
Posted 24 Dec 2024
Overall an pleasant stay.
Comment from Hotel Management
25 Dec 2024 by Wat Hotel -Ale, Hotel Management
Thank you for staying with us and for your kind feedback. It’s great to hear that your experience was pleasant overall. We look forward to the opportunity to welcome you again in the future.
by A verified traveler from Kawasaki
Posted 21 Dec 2024
Private onsen was good. However the services provided was not worth the price..
Comment from Hotel Management
23 Dec 2024 by Wat Hotel -Ale, Hotel Management
Thank you for your feedback. It's wonderful to hear you enjoyed the private onsen. However, we regret that the overall services did not meet your expectations in relation to the price. Your comments are valuable to us and will be reviewed to help enhance the experience for future guests.
by A verified traveler
Posted 17 Dec 2024
We enjoyed the stay here, there are public and private outdoor onsen. It’s was really amazing as it’s snowing when having the onsen outdoor. The breakfast is nice too and there are free flow of drinks, geeen tea, orange juice and beer at the reception.
Comment from Hotel Management
17 Dec 2024 by Wat Hotel -Ale, Hotel Management
Thank you for sharing your experience! We’re thrilled you enjoyed the outdoor onsen in the snow and appreciated the breakfast and free drinks.We hope to welcome you back again soon!
by A verified traveler
Posted 12 Dec 2024
The room was clean. The public onsen tend to be very crowded. They not really clean between customers. We bought a token for a massage in a massage chair and didn't get to use it, they didn't refund the money. The drinks are pretty average. The breakfast was ok.
Comment from Hotel Management
15 Dec 2024 by Wat Hotel -Ale, Hotel Management
Thank you for sharing your detailed feedback with us. We're glad to know that you found the room clean and appreciated our accommodations. However, we sincerely apologize for the areas where your experience fell short of expectations.Regarding the public onsen, we regret any inconvenience caused by the crowding and the cleaning schedule not aligning with your preferences. As for the issue with the massage chair token, we apologize for this oversight. This matter will be checked with our staff to understand what happened and to ensure that similar situations are handled more smoothly in the future.Your comments about the drinks and breakfast will also be shared with our team for consideration as we continuously work to enhance our services.Thank you for staying with us, and we hope to have the chance to provide you with an even better experience on your next visit.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Wat Hotel -Ale, Hotel Management
Thank you for your perfect rating!We’re thrilled to know that your experience met your expectations. We look forward to welcoming you back in the future!
by A verified traveler
Posted 3 Dec 2024
the public bath and family bath is good and well maintained and big space! and the location is walkable to restaurants. there are also welcome drinks given
Comment from Hotel Management
5 Dec 2024 by Wat Hotel -Ale, Hotel Management
Thank you very much for your feedback! We're delighted to hear that you enjoyed our public and family baths, as well as the spaciousness and upkeep of the facilities. It's also great to know that the location was convenient for exploring nearby restaurants. We're glad you appreciated the welcome drinks as well. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 30 Nov 2024
We loved the onsen.
Comment from Hotel Management
2 Dec 2024 by Wat Hotel -Ale, Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed the onsen. It’s one of our favorite features too, perfect for relaxation. We hope to welcome you back for another soothing stay soon!
by A verified traveler
Posted 30 Nov 2024
I've stayed here 7 different nights ( always 1 night ) and have always enjoyed it. However on night 6 & 7, it became abundantly clear that this property has changed. The biggest and most obvious change, to us, is the front desk team. Previously it seemed that the front desk was more friendly and cheerful in previous visits.The new crop, not so much. They come off as agressive in a way. Apologies if this seems like a petty complaint, but the experience is real. Also, after 4 years visiting, I see no improvements to the establishment. The lounge, a once favorite place if mine for paid solitude and imbibement has turned into a carnival of guests who dont pay and converse loudly.
Comment from Hotel Management
2 Dec 2024 by Wat Hotel -Ale, Hotel Management
Thank you for taking the time to share your honest feedback. It’s great to hear that you’ve chosen to stay with us multiple times in the past, and we appreciate your loyalty over the years. We’re glad to know that you’ve enjoyed previous stays, but we’re genuinely sorry to hear that your recent experience didn’t meet expectations.Your comments about the change in the front desk team are duly noted. We sincerely apologize if the service felt less welcoming this time, as providing warm and professional hospitality is a top priority for us. We'll ensure your observations are shared with the team for reflection and improvement.Regarding the lounge, we regret that it no longer offers the same serene environment you once appreciated. We will review its current usage policies to strike a balance that respects all guests' enjoyment. Lastly, we acknowledge your observation about the lack of visible improvements to the property and will use your input to prioritize updates and enhancements.Thank you for your feedback, which helps us grow and improve. We hope to welcome you back in the future and provide you with a more satisfying experience. Safe travels!
by A verified traveler
Posted 26 Nov 2024
Great location and hotel. The breakfast was quite busy though so sometimes had to wait for a table
Comment from Hotel Management
27 Nov 2024 by Wat Hotel -Ale, Hotel Management
Thank you for your feedback! It's great to hear you enjoyed the hotel's location and overall experience. We apologize for the wait during breakfast hours—your comment will help us improve the flow for a smoother experience in the future. We look forward to welcoming you again!
