Ratings based on 191 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sunnyvale
Posted 1 Dec 2024
Arrive early here so that you can enjoy their free offerings such as warm sake, cold beer and more! Their public bath has indoor, outdoor and sauna! We enjoyed bath a lot and foods! Their presentations were so stylish and amazing! We will be back again with other friends!
by A verified traveler
Posted 20 Nov 2024
i think everything in this area is overpriced, so not much option anyway, but i did wish a few things would be better. first the hallway carpets are really dirty, they should steam clean them. there is no elevator if you are in the rooms on the second floor and they dont have someone who looks sturdy enough to help to carry them up the stairs. it also requires a pretty far walk. the private onsen is really just a small ceramic tub that only fits one person and the water runs the whole time so its a little annoying at night. the private onsen that can be reserved not in the room is big enough for two people, but you have to walk through the hallway which is pretty cold, so not worth it. we didnt go to the public onsen. the bbq dinner on the first night was amazing, but the shabu shabu dinner the second night was not to our liking at all, and the breakfast is really traditional and at this point in our trip we wernt in the mood for it anymore. the room was also really basic and blankets on the futon were really starchy and uncomfortable. i would consider the rooms a 2 star to be honest, and the hotel itself as a 4 star bc the lobby area and extra snack areas were nice. its right next to the bus station that takes you to Komikoche reserve though, so that was awesome.
by A verified traveler
Posted 14 Nov 2024
Miyama Ouan offers an authentic Japanese cultural experience in beautiful high country/alpine location. Meals were of a variety of ingredients, delicious and always beautifully presented. Miyama Ouan rooms are very comfortable, warm, beautifully cleaned, with private and public onsen. The Hirayu location is in close proximity for bush walking, sight seeing, and to the cable car and bear ranch.
by A verified traveler
Posted 11 Nov 2024
It was an excellent stay, but a little disappointing they could not accommodate a dinner reservation if we did not book in advance.
by A verified traveler
Posted 31 Oct 2024
Gorgeous private and public onsens with sauna. The rooms are huge!
by A verified traveler
Posted 27 Oct 2024
Great property with wonderful Onsen choices.. clean well appointed rooms, helpful staff with one glaring weakness. This is a small town with few dining options. If you do not make reservations at there restaurant ( which we did not) you may be out of luck ( ramen anyone) after spending north of $1500.00 for three nights we were unable to dine in there restaurant for dinner. Fortunately we reserved in advance breakfast. The staff after considerable effort managed to find dinner accommodations elsewhere but it was touch and go for sure!! Others were not as fortunate thus be forewarned!!!
by A verified traveler
Posted 19 Oct 2024
Loved it - beautiful, relaxing, wonderful onsen and bathing options (private outside, in room, public...) Great staff. The only downside was that, like most onsen towns, there were few options for food other than the hotel's breakfast and/or dinner.
by A verified traveler
Posted 9 Oct 2024
We had not booked dinner and the staff went out of their way to make sure that other restaurants in the area accommodated us.
by A verified traveler
Posted 3 Oct 2024 on Hotels
by A verified traveler
Posted 3 Oct 2024
The food was excellent, and they were good at not over complicating things such as dining, check in, onsen access, etc. Highly recommend!
