Ratings based on 23 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Even though there was a sign to ring the bell for help with luggage to the 2nd floor, no one came to help after ringing the bell several times so we had to carry our luggages up ourselves. Other than that, everything else was excellent.
Comment from Hotel Management
10 Nov 2024 by Fron Mihoubi, Hotel Management
Dear Aizhu,Thank you for your review and feedback.We are glad to hear that everything was excellent and you enjoyed your stay with us.We apologize for the inconvenience with the luggage assistance.The staff must have been busy with check-in for other guests, otherwise, they would have been happy to assist.We will look into this to ensure that help is promptly available for guests needing assistance with their luggage.Thank you for bringing this to our attention, and we hope to provide an even better experience on your next visit!
by A verified traveler
Posted 1 Oct 2024
Excellent. Room was huge. Staff were friendly. Great breakfast. Best hotel so far on our Japan trip.
Comment from Hotel Management
2 Oct 2024 by Mihoubi, Hotel Management
Dear Jonathan,Thank you for your wonderful review!We are delighted that you enjoyed your stay with us and had such a positive experience, including the friendly staff, spacious room, and great breakfast made your stay the best on your Japan trip.We hope to welcome you back again in the future!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Putu Risky, Hotel Management
Thank you for choosing us as your place of stay during your recent visit to Takayama. We are delighted to have received your high rating. We are looking forward for your next visit to Takayama. Thank you
by A verified traveler
Posted 22 Jul 2024
The property is right in front of Takayama station and accessible by car. There are coin parking lots nearby as well as souvenir shops. Plenty of dining options as well around the area. We had the opted for breakfast at the hotel and it was very well organized with a selection of Japanese and Western food, very much enjoyed the pancakes and yakitori that were cooked to order.
Comment from Hotel Management
24 Jul 2024 by Mihoubi, Hotel Management
Dear Christine,Thank you for your review!We are pleased to hear you enjoyed your stay and found our location convenient with easy access to Takayama station, nearby parking, and dining options. It's great to know you appreciated the well-organized breakfast with its variety of Japanese and Western dishes.We hope to welcome you back soon!
by A verified traveler
Friendly cozy stay close to everything
Posted 15 May 2024 on HotelsA super friendly stay with all the necessary amenities and more. Breakfast had extensive selection to suit all tastes (rice ball machine and to-order yakitori sticks were a fabulous surprise and very delicious.
Close proximity to rail station made getting there and around super easy.
Comment from Hotel Management
15 May 2024 by Ichsan, Hotel Management
Greetings. Thanks for staying at our hotel! We really appreciate the high review. Our breakfast staff would be very happy to hear your feedback! We will always be ready to welcome you when you visit Takayama again!
by A verified traveler
Posted 8 Apr 2024
Right near the Takayama train station. Wonderful updated rooms.
Comment from Hotel Management
14 Apr 2024 by Mihoubi, Hotel Management
Thank you for your feedback!We are delighted you enjoyed our hotel's convenient location near the Takayama train station and also pleased you found our rooms to be wonderful and updated. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another great stay in the future!Relax Hotel Takayama Station
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Relax Hotel -Ale, Hotel Management
Thank you so much for your qualifications！Hope to see you again in the future.
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
27 Jan 2024 by Relax Hotel -Ale, Hotel Management
Thank you so much for such a good review！ It was an honor being your choosen hotel for your travel. We hope to see you again in the future.
by A verified traveler
Posted 8 Dec 2023
We booked a family suite and it was perfect. So comfortable it came with everything we needed and more. The room is very big and they were generous with complimentary drinks and amenities. Our kid had so much fun in the camp room with projector we did not want to leave. Will definitely recommend this place
Comment from Hotel Management
9 Dec 2023 by Relax Hotel -Ale, Hotel Management
Thank you so much for your comments！ We are glad to know that the suite and hotel amenities were suitable for you. We are always improving our services, so please come again in the future.
by A verified traveler
Posted 21 Oct 2023 on Hotels
Comment from Hotel Management
22 Oct 2023 by Ale, Hotel Management
Thank you for your review! We hope to see you again in the future.Best regards, Relax Hotel-Ale
