As a gold member who travels frequently and has stayed in numerous onsen hotels, I must express my deep disappointment with this establishment. It is, without a doubt, the worst hotel I have ever experienced. From the moment I checked in at 7 pm, I encountered a series of issues that made my brief stay until 9 pm utterly unpleasant. The hotel unreasonably charged me 23,000 yen for two extra people, equivalent to a room charge, despite only requesting extra futons for my guests who were staying for just one night. The room could accommodate four futons, but I was forced to pay the cost of an additional room. The lack of customer service, worn-out rooms, and unpleasant odors in the room and hallway further added to my dissatisfaction. The absence of complimentary water and the exorbitant prices of the vending machines were also disappointing. Clients were required to change clothes on the first floor and walk naked down 20 steps to reach the onsen, which was inconvenient. Although the onsen area itself had a nice view, the changing area appeared to be poorly maintained and lacked cleanliness. The breakfast and dinner were mediocre and failed to impress. To top it off, the hotel's Wi-Fi was unavailable throughout the night, making it impossible to stay connected. While the hotel's location near the station is convenient, and the lobby and exterior appear impressive at first glance, I strongly advise potential clients to be cautious before booking a stay at this hotel.
