Ratings based on 37 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jan 2020
by A verified traveler
Great hotel and staff, dining was authentic!
Posted 13 Jun 2019 on HotelsWe visited this hotel with our three kids this summer. The hotel and the experience was an incredible, authentic part of our trip to Japan. The owners and staff of the hotel were amazing! The outdoor Onsen bath was under construction and was not open during our stay, but the hosts kindly let us use a small outdoor family bath. The indoor baths were incredible! The dining was a great experience and was super authentic. Maybe a little bit too authentic for our kids! The only breakfast option was a traditional Japanese breakfast which did not go over very with our our kids. However, the food was excellent and you can see why the Japanese are in such incredible shape!
by A verified traveler
Incredible experience
Posted 11 Apr 2019 on HotelsStaying here was an incredible experience. Naomi-san and her staff were extremely welcoming and took great care of us the whole time. For example, when we couldnt find the nearby foot bath, Naomi-san personally walked us there and showed us what to do. She might say she doesn't speak English but she actually speaks it well and it's easy to communicate.
The rooms were lovely. We did a traditional Japanese style room and it exceeded our expectations in every way. Even sleeping on the futons was very comfortable despite us being used to Western style beds. From our room we had great views of the surrounding mountains.
The onsen was well maintained and it was serene to sit outside in the bath while it snowed. There are indoor and outdoor baths for men, women, and private families. It was our first experience at an onsen and we thoroughly enjoyed it.
The food was also beyond expectations. Each meal we left completely satisfied, having tried about a dozen different dishes including grilled fish, soup, pickled vegetables, sashimi, and more.
Definitely one of the most memorable nights of our trip to Japan. If I find myself in Japan again one day, I will definitely stay here again.
by A verified traveler
Posted 1 Jan 2019 on Hotels
Comment from Hotel Management
7 Jan 2019 by MAGOKURO Ryokan, Naomi, Hotel Management
Thank you very much for staying with us. We will be waiting for you next time!
by A verified traveler
Very nice hotel with excellent service and design
Posted 26 Dec 2018 on HotelsWe love this hotel very much and stayed for 2 nights for Christmas. Very nice hotel with wonderful services, hot spring and food. I like the design and decoration of this hotel a lot. The hotel owners served us with heart, appreciated with thanks! Highly recommend this hotel to everyone.
Comment from Hotel Management
7 Jan 2019 by MAGOKURO Ryokan, Naomi, Hotel Management
Thank you very much for staying with us. We will be waiting for you next time!
Warm Regards,
by A verified traveler
Posted 21 Dec 2018 on Hotels
Excellent rooms and configuration. We love the warmth of service in the cold December in Jap Alps
Comment from Hotel Management
7 Jan 2019 by MAGOKURO Ryokan, Naomi, Hotel Management
Thank you very much for staying with us. We will be waiting for you next time!
Warm Regards,
by A verified traveler
Posted 20 Feb 2018 on Hotels
by A verified traveler
Posted 6 Jul 2020 on Hotels
by A verified traveler
Posted 27 Jun 2020 on Hotels
by A verified traveler
最低な旅館 お金返して欲しい
Posted 27 Mar 2020 on Hotels旅館に着くとすぐにスタッフが出てきて駐車場の誘導をするのが常識ですが、しばらく待っても誰も来ず、空いている場所がなかったのでフロントに行こうとしたらやっとスタッフが出てきて駐車位置を案内されました。旅館に入るとフロント横のソファーに案内され、昆布茶のみ（お茶菓子もなし）を出され、その後10分以上放置！何の案内もなく部屋にも行けずフロントに行っても無人。大声で呼んでやっと女将さんが出てきて、言った言葉が、もうよかったですか？ って何が？って思いました。昆布茶1杯でどう時間つぶせと？ありえないと思いつつ部屋に案内され、夕食の場所に行くと写真とは違うボロい和室の部屋。内装も長期間メンテナンスもしていないような不快な空間。食事が出てきて驚愕しました。あまりのクオリティーの低さ。前菜的なものは梅の甘露煮、茹でただけの人参、そらまめ、卵焼きなど家庭料理以下、その後のお刺身も新鮮でなく黄色っぽく臭い、てんぷらは前菜に出てきた梅の甘露煮が入ってたりとあり得ないものでかさ増し、煮物はタケノコと色の悪すぎるワカメのみ。メイン？に飛騨牛しゃぶしゃぶは普通。全体的にボリューム少なすぎてお米でおなかを満たすしかない。
衝撃なのがデザートのいちごが腐った部分を切り取って提供されました。家のごはんじゃないんだから！って叫びたくなりました。一人2万以上、子供も1万円以上の価格設定でこの食事は詐欺、ぼったくりに近いです。
お風呂で会った他のリピートしてるお客さんは食事が普段と違うといわれていました。コロナウイルスの影響でお客さんが減っているとか。
仮にそうだとして、来たお客さんに対して普段よりコストをかけないサービスしかしないとしたら最低の旅館だと思いました。食事がまともにサービスできないなら部屋をアップグレードするとか（お客さんも少ないから空いてた）金額に見合ったサービスを提供すべき。
来たお客さんに対して少しでも気持ちよく過ごしてもらおうという気持ちが全く感じられなかった。
温泉は素晴らしいかもしれないけど、二度と泊まりたくないし、こんなに嫌な思いをした旅館は初めてだったので、他の人にも絶対に勧めたくないので口コミ投稿しました
