Ratings based on 151 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 4 Jul 2024
Nice view
by A verified traveler from Edithvale
Posted 26 Jun 2024
When checking-in, I asked if we could pay to include breakfast and when I asked if there was anything vegetarian available, the reception staff member literally laughed at his colleague before informing me that was not an option. Later, we decided to go for a swim and because it was stipulated that we not use the bath towels for swimming, we asked at reception if they had any towels we could use at the lake; they used Google Translate to convey that this service was not available “yet” (?) and then had a discussion in Japanese concluding in the confirmation that they couldn’t help us. We went and had a swim without anything to dry ourselves with, wishing we could walk through reception dripping wet to prove a point. They had a pool, but it was empty - at least the little water that WAS in it was put to good use by a large frog that lived there. Near the blocked-off small pier and beach outside the hotel, there were several rotting dead fish. There was a general ‘Hotel California’ vibe about the place and we got the sense that it was all a little bit sub-standard and lacked the sense of professionalism one would expect for the cost.
The area itself is beautiful and the hotel has so much unrealised potential as a beautiful resort but it was definitely not at the time we visited in summer of 2024. Some of the staff seemed nice enough but the rude, unhelpful ones left a bad taste in the mouth. What a shame.
by A verified traveler
Posted 24 Apr 2024
Place is outdated and could use a touch up. Although staff is great, location is good and price is reasonable. Breakfast also had lots of options.
by A verified traveler
Posted 26 Mar 2024
琵琶湖一周観光の際、宿泊しました。ロッジにいるような木の温もりある可愛いお部屋でした。窓から湖が見えます。周辺にはレストランなどありません。大浴場もありません。静かに過ごしたい方、朝の湖畔散策をされたい方にはいいと思います。朝食のバイキングは普通です。
by A verified traveler
Posted 14 Feb 2024 on Hotels
by A verified traveler
Posted 9 Apr 2023
Dinner was great
by A verified traveler
Posted 9 Feb 2021 on Hotels
by A verified traveler
abusing their monopoly on location
Posted 5 Oct 2020 on HotelsThe room is very nice. The service is so so. areas other then the room itself is old and dirty. The bathroom is also old style half size (sit-only)
no beach towels provided, breakfast is meh too.
But the location is so perfect they will still get all the customers they want
by A verified traveler
Posted 3 Sep 2020
