Ratings based on 399 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Very friendly and helpful staff. Convenient location from train station to Takasaki arena. Good options of restaurants around the property.
by A verified traveler
Posted 17 Oct 2024
very adequate facility
Comment from Hotel Management
1 Nov 2024 by 東横INN高崎駅西口2 くちこみ担当, Hotel Management
先日はご宿泊頂きありがとうございました。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。お客様のまたのご来館を心よりお待ち申し上げます。
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
3 Nov 2024 by 東横INN高崎駅西口2 くちこみ担当, Hotel Management
REIKO 様この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。
by A verified traveler
Posted 17 Jul 2024
The breakfast was, so good. I don't know that is traditional Japanese food or not, but I'm sure that's a great Japanese breakfast meal. Staff were very nice too.
Comment from Hotel Management
21 Jul 2024 by 東横INN高崎駅西口2 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We sincerely look forward to your visit.
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
9 Jan 2024 by 東横INN高崎駅西口2 くちこみ担当, Hotel Management
先日はご宿泊頂き誠にありがとうございました。またのご宿泊お待ちしております。
by A verified traveler
Posted 12 Nov 2023 on Hotels
Breakfast is wonderful,front.desks very helpful.
Comment from Hotel Management
15 Nov 2023 by 東横INN高崎駅西口2 くちこみ担当, Hotel Management
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 29 Apr 2023 on Hotels
Comment from Hotel Management
28 Nov 2023 by 東横INN高崎駅西口2 くちこみ担当, Hotel Management
ご宿泊いただきありがとうございます。またのご利用をお待ちしております。
by A verified traveler
Posted 8 Apr 2023
The bed was fine. The location was good. Now for the bad parts. 1. The coffee boiler was small (only about 500 cc) and took an incredible 10 minutes to boil that small amount of water. It has to be the cheapest model on the market. 2. No coffee cup. 3. Terrible wifi in the room. There were periods when I couldn’t watch YouTube videos because the wifi was too slow. 4. An intercom system with speakers in the room so that the management could call staff. While resting in my room in the late morning, the intercom blared loudly multiple times. There was a sign stating that guests weren’t in general supposed to be in their rooms between 10:00 and 16:00 and the use of the intercom reinforced that mentality. 5. Poor selection of food for breakfast. 6. The layout of the food tables was so appalling that it took me more than 15 minutes just to get my food, forget about eating it. The only consideration in the breakfast setup was for the convenience of the staff in putting out the food. A child could have designed a better layout for the food tables. The overall feeling was that the hotel is run for the convenience of management and staff and the customers are simply cattle to be processed through their system. I’ve stayed at many business hotels in Japan nearly all with better experiences. For a major brand, this hotel is appalling.
Comment from Hotel Management
28 Nov 2023 by 東横INN高崎駅西口2 くちこみ担当, Hotel Management
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。ただ、ご指摘をいただきましたことはご不便をお掛けしました。お詫び申し上げます。いただきましたご意見を元にサービスの改善により一層精進いたします。
by A verified traveler
Posted 3 Jan 2021
by A verified traveler from USA
Posted 18 Jul 2019 on Orbitz
Beds and pillows were rock hard, which is fairly typical of budget Japanese hotels. The big problems were their policies that we had to leave our room key with the front desk every time we left the hotel, and we were not allowed in our room from 10:00 am to 4:00 pm every day, which was very inconvenient when we were out walking around the city and wanted to stop by to drop things off or change clothes. We will never stay at a Toyoko-inn again because of these policies.
