Ratings based on 161 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from San Ramon

Posted 29 Dec 2024
Not worth the price
1 out of 5
by A verified traveler

Posted 23 Dec 2024
We stayed for one evening during our travels and had a sleepless night due to a wedding event happening at the venue. We called reception several times but staff couldn’t confirm when the event would finish. Finally after 12:45am we managed to get some sleep.
1 out of 5
by A verified traveler

Posted 23 Dec 2024
Reception party was on going when i checked in. Loud music till 12.45am, staff were no help to say when it wiuld finish and i could get limited sleep. My daughter in law received innappropriate gestures and contact from a staff member, which made her really scared and uncomfirtable. When i reported thus to management they simply asked the staff oerson to leave his shift that day. Next morning i met the reneral manager but te also seemed not that bothered with the situation. I have asked fir an update with that staff member, i diubt whether they fontact me. Would not stay there again at all.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Nov 2024
5 out of 5
by A verified traveler

Amazing hotel!!

Posted 19 Oct 2024 on Hotels
We have stayed at many hotels but the Grand Mercure may have been the best hotel experience we’ve ever had from the staff to the cleanliness of the hotel. The entire staff were extremely friendly and were willing to assist in any way they could. One of the staff member that stood out to us was Rajneesh, thank you for your assistance. We really loved this hotel and would definitely come back to stay here again. If I was able to rate the hotel higher I would.
5 out of 5
by A verified traveler

Posted 27 Aug 2024
Excellent property in Excellent location with a view of Taj Mahal from our rooms. The staff were extremely nice, especially Rajneesh.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Aug 2024
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Aug 2024
4 out of 5
by A verified traveler

Posted 19 Jun 2024
The food could be better. I see that majority of the visitors are non Indians but they need to taste the authentic Indian food. I would not expect to eat a semi authentic altered Moghulai food in Agra with poor taste.
5 out of 5
by A verified traveler

Posted 5 Mar 2024
The complete team is very friendly. Worth the money. Nothing to dislike.
Back to Hotel Details Showing Reviews 1 - 10 of 161 Next