Ratings based on 65 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Nice property in the Northern area of the town. Totally worth it!
by A verified traveler
Posted 30 May 2023
VERY HELPFUL STAFF
by A verified traveler
4 day stay in Taiyuan
Posted 24 Sep 2019 on HotelsThe hotel is upscale and the location is great. There is a mall across the side street that has a supermarket in the basement, as well as some restaurants.
The staff is excellent and very helpful.They will go out of their way to make you comfortable. Ivo Chen was very helpful and spoke excellent English, which was great as I do not speak any Chinese. He also arranged for extra water bottles.
I ate a buffet lunch on Friday in the restaurant and they had a nice variety of dishes.
Tracy was very helpful and asked me if I wanted to have steak which I did not know was available. The steak was quite thin, but decent.
It was the Mid Autumn festival and Tracy sent extra moon cakes to my room.
Mike was also helpful, along with the other front desk staff.
Comment from Hotel Management
3 Oct 2019 by General Manager, Hotel Management
Dear Guest, It is always a pleasure by reading a review coming from a guest with satisfaction. We are thrilled to hear you are happy with our hotel，especially the service and the Western restaurant. I understand the importance of friendly service and I am happy that our hotel met your expectation. I will share your feedback with our team. We definitely recognize that guest satisfaction is a strong support for our hotels and our brands. We also took immediate action to work on how we can improve the internet quality. Again, thank you so much for your endless kind compliments. We really appreciate your review and we look forward to welcoming you back for another wonderful experience. All the best, Pullman Taiyuan
by A verified traveler
Posted 16 Sep 2019 on Hotels
Staff were friendly and helpful, also loved Accor's signature perfume throughout the property.
Comment from Hotel Management
3 Oct 2019 by General Manager, Hotel Management
Dear Guest, It is always a pleasure by reading a review coming from a guest with satisfaction. We are thrilled to hear you are happy with our hotel，especially the service and the perfume. I understand the importance of friendly service and I am happy that our hotel met your expectation. I will share your feedback with our team. We definitely recognize that guest satisfaction is a strong support for our hotels and our brands.We really appreciate your review and we look forward to welcoming you back for another wonderful experience. All the best, Pullman Taiyuan
by A verified traveler
Posted 29 Jun 2019
I loved everything! The hotel is outstanding! Staff were helpful at all times even into the late evening. Food was always top class and the size of the room was very big. I had a delightful time!
Comment from Hotel Management
10 Jul 2019 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Pullman Taiyuan
by A verified traveler
Posted 17 Jun 2019
nice staffs, room is clean, meet my expectation for a five stars hotel
Comment from Hotel Management
10 Jul 2019 by General Manager, Hotel Management
Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Pullman Taiyuan
by A verified traveler
Posted 8 May 2019 on Orbitz
Comment from Hotel Management
8 May 2020 by Manager, Hotel Management
尊敬的贵宾，感谢您选择太原富力铂尔曼大酒店并给予我们宝贵的点评。很荣幸看到您对酒店整体的认可和满意，我们会继续努力不断进步，让每一位来酒店入住的宾客都感受到宾至如归的体验。再次感谢您的分享，我们真诚期待您的再次光临。祝好 太原富力铂尔曼大酒店
by A verified traveler
Posted 25 Dec 2018
Comment from Hotel Management
27 Dec 2018 by General Manager, Hotel Management
Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,
by A verified traveler
a hotel never come back
Posted 22 Dec 2018 on Hotelsroom is very very hot despite we already turn off the air conditioning. Breakfast is terrible
Comment from Hotel Management
2 Jan 2019 by General Manager, Hotel Management
Dear Guest,
Thank you for choosing Pullman Taiyuan and taking time to tell us about your experience.
I’m very disappointed and embarrassed to learn that the experience was poor during your recent visit at our hotel. My sincere apologies for the room temperature and the breakfast experience. This is certainly not representative of the Pullman hotel service and standards. Your comment is highly valuable to us and please be rest assured that we will continue to enhance our guest experience, focus on guest room facilities and work on the breakfast selections and quality. Thank you once again for bringing this up so that we could follow up and improve in the future.
We sincerely hope to have a chance to welcome you back and restore your confidence in us.
Warmest regards,
Kevin Sung
General Manager/Pullman Taiyuan
by A verified traveler
Posted 1 Dec 2018 on Hotels
Comment from Hotel Management
7 Dec 2018 by General Manager, Hotel Management
Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,
