Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Reading
Posted 30 Dec 2024
We have enjoyed our stay in this cosy hotel. It is highly recommended.
Comment from Hotel Management
30 Dec 2024 by ICI HOTEL Ueno Shin-Okachimachi Front, Hotel Management
"Thank you very much for choosing to stay at ICI HOTEL Ueno Shin-Okachimachi. We sincerely appreciate your patronage. Also, we greatly appreciate you taking the time to post a review despite your busy schedule.We strive to maintain cleanliness at all times at our hotel and make every effort to welcome our guests in a pristine environment. Your kind words serve as encouragement for all our staff and contribute to providing better service. We will continue to endeavor to ensure your satisfaction in the future.We look forward to welcoming you again on another occasion. All the staff are eagerly awaiting your return.ICI HOTEL Ueno Shin-OkachimachiFront Desk"
by A verified traveler
Posted 21 Dec 2024
Great service and friendly staff. Also in a good location. My only issue is with the quality of the mattress. You can feel the springs and had back pain due to that . Other than that it was fine.
Comment from Hotel Management
21 Dec 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Nishibashi, Hotel Management
Thank you very much for using ICHI HOTEL Ueno Shin-Okachimachi.We would also like to thank you for taking the time to provide us with your feedback during your busy schedule.We sincerely apologize for any inconveniences that may have occurred during your stay.If you have any problems, please feel free to contact the front desk, and we will do our best to help you.We hope that you will consider using our hotel again if you have the opportunity.ICHI HOTEL Ueno Shin-Okachimachi Front Desk"
by A verified traveler
Posted 11 Dec 2024
The property is about 15 mins from ueno station. To get to most of the areas you will need to walk a little ways. Overall small room that just wasnt clean. Hair all over the bathroom large amount of dust on tv and other appliances.
Comment from Hotel Management
11 Dec 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Desk, Hotel Management
Thank you very much for using ICI HOTEL Ueno Shin-Okachimachi.We would also like to thank you for taking the time to provide us with your feedback during your busy schedule.We sincerely apologize for any inconvenience caused during your stay.There was hair scattered in the bathroom and a large amount of dust on the TV and other electrical appliances. We will discuss with the cleaning staff how to improve the situation so that a similar incident does not occur in the future.We hope you will consider using our hotel again if you have the opportunity.
by A verified traveler
Posted 1 Dec 2024
Excellent location
Comment from Hotel Management
1 Dec 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Desk, Hotel Management
Thank you very much for using ICI HOTEL Ueno Shin-Okachimachi.We would also like to thank you for taking the time to leave us your feedback despite your busy schedule.We are very honored that you enjoyed your stay at our hotel.We will continue to strive to ensure that our customers are satisfied in the future.Please come and visit us again if you have the opportunity.All our staff look forward to welcoming you again.
by A verified traveler
Posted 30 Nov 2024
I had a wonderful stay at ICI Hotel Ueno Shin Okachimachi. My room was the perfect size for one person, and the bed was quite comfortable. I also had a view of the Skytree, which was totally unexpected. I got to watch the sun rise next to the tower, and then would sit and eat konbini cream puffs while gazing at the lights at night. It was like the perfect introduction to Japan.
The location was also excellent. Super close to many different train lines, as well as walking distance to Ameyayokocho and Senseo-ji and Nakamise-dori. The proximity meant I could visit those areas multiple times, seeing them both during daytime and night, which was awesome.
The immediate area around the hotel is quieter and more residential, which I also liked. It felt very safe. And right behind the hotel is a covered market area with a nice little sushi stand—great for a snack before bed, haha.
What makes this hotel really stand out is the staff. They're all super friendly, attentive, and eager to help. They always greeted me when I went out and came back. Even the cleaning staff would say good morning to me. More than anything, the staff are what made my stay so excellent.
The one, single thing that could have improved my stay was if they offered a wash cloth as part of the amenities. Maybe they did in the lobby and I simply missed it? I had to buy one, which wasn't a problem, but still, that's the only negative I can think of.
I would absolutely stay at this hotel again!
Comment from Hotel Management
1 Dec 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Desk, Hotel Management
Thank you very much for using ICI HOTEL Ueno Shin-Okachimachi.We would also like to thank you for taking the time to leave us your feedback despite your busy schedule.We are very honored that you enjoyed your stay at our hotel.We will continue to strive to ensure that our customers are satisfied in the future.Please come and visit us again if you have the opportunity.All our staff look forward to seeing you.
by A verified traveler
Posted 24 Nov 2024
Staff was really helpful and kind as well as professional
Comment from Hotel Management
25 Nov 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Desk, Hotel Management
Thank you very much for using ICI HOTEL Ueno Shin-Okachimachi.Thank you also for taking the time to post a review despite your busy schedule.Your words of praise will encourage all our staff and lead to us providing even better service.We will continue to strive to satisfy our customers.Please visit us again if you have the opportunity.All our staff look forward to seeing you.
by A verified traveler
Posted 23 Nov 2024
Checkout is 10AM unless you leave them a review, which extends it to 11AM. Showers could use upgrade to glass doors rather than curtains. Bag storage in lobby out in the open is not ideal.
Comment from Hotel Management
23 Nov 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Desk, Hotel Management
Thank you very much for using ICI HOTEL Ueno Shin-Okachimachi.We would like to thank you again for taking the time to send us your feedback despite your busy schedule.We are very honored that you enjoyed your stay at our hotel.We will continue to strive to satisfy our customers in the future.We also thank you for your valuable opinion that it would be better to have a glass shower door instead of a curtain.It will be difficult to make an immediate improvement, but we will consider this as a topic for future consideration.Please visit us again if you have the opportunity.All our staff look forward to seeing you.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Desk, Hotel Management
Thank you very much for using ICI HOTEL Ueno Shin-Okachimachi.We would also like to thank you for taking the time to leave us your feedback despite your busy schedule.We are very honored that you enjoyed your stay at our hotel.We will continue to strive to ensure that our customers are satisfied in the future.Please come and visit us again if you have the opportunity.All our staff look forward to seeing you.
by A verified traveler
Posted 14 Nov 2024
Great time for 4 nights at the ICI.
Clean rooms, spacious and many train stations close by to get all over Tokyo.
Friendly and cheerful staff thay even helped me to bring my luggage 6 luggages to the taxi.
I recommend the ICI for anyone looking to stay in the Okachimachi area.
Comment from Hotel Management
14 Nov 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Desk, Hotel Management
Thank you very much for choosing to stay at ICI HOTEL Ueno Shin-Okachimachi. We sincerely appreciate your patronage. Additionally, we sincerely thank you for taking the time to post a review despite your busy schedule.Your compliments serve as encouragement for all our staff and lead to the provision of even better service. We will continue to strive to ensure your satisfaction in the future.We hope to welcome you again on another occasion. Please do not hesitate to visit us again.We eagerly await your return.
by A verified traveler
Posted 13 Nov 2024
accommodations were a bit small but that's part of the Japanese culture & we didn't come to Japan just to stay at a hotel. it was the few reasonably priced hotels in Japan that offered 2separate beds. the staff spoke very good English, professional, friendly & very helpful, especially Mr.Masimoto. the hotel location was ideal for public transit with the subway just 1block away & 1/2mile(1km) within walking distance from the Ueno market district 1/2mile(1km) away
Comment from Hotel Management
13 Nov 2024 by ICI HOTEL Ueno Shin-Okachimachi Front Desk, Hotel Management
Thank you very much for using ICI HOTEL Ueno Shin-Okachimachi.We would like to thank you again for taking the time to provide us with your feedback despite your busy schedule.The size of the room will be as stated on the reservation site, so please check the room details in advance.Your words of praise will encourage all our staff and lead to providing better service.We will continue to strive to satisfy our customers.Please visit us again if you have the opportunity.All our staff look forward to seeing you.ICI HOTEL Ueno Shin-Okachimachi Front Desk
