Ratings based on 920 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
This was a good spot for exploring the Ueno area and nearby Asakusa. Conveniently located a straight shot from the Ueno Station’s Iriya exit (and not the Iriya Panda exit that Google Maps kept suggesting). Helpful staff, nice toiletries, good water pressure even on the upper floors. Several convenience stores and a grocery nearby. Coin-operated laundromat right next door. Plenty of umbrellas available to borrow for when it rains. The only thing I felt was missing were some hangers so I could hang some clothes.
Comment from Hotel Management
1 Jul 2024 by HOTEL MYSTAYS Ueno Iriyaguchi Front Desk, Hotel Management
Thank you for staying at HOTEL MYSTAYS Ueno Iriyaguchi.All of our staff are very pleased to hear that you were satisfied with our location, facilities, and staff.However, we apologize for any inconvenience caused by the limited number of hangers provided. Additional hangers can be added at the front desk, so please contact the front desk if you need anything. Our staff are always available to assist you. We will continue to strive to be a store that satisfies our customers, so we look forward to seeing you again.
by A verified traveler
Posted 22 Apr 2024
As other reviews have said, the hotel room shows some signs of age. Our room's sink, for example, was not fully connected to the wall and sagged somewhat. The walls were also somewhat tired. That said, I have zero complaints about the cleanliness standards of the room or the quality and comfort of the beds and would think only someone truly fussy would be unable to look past these issues for a few nights. Though aged, the bathroom was spotless and the bedding was fresh and tidy. The sofas, chairs, and minifridge were new and clean. The staff were very friendly and helpful. The area around the hotel is the real gem as the neighborhood is vivid. Temples dot every other corner, restaurants are abundant, and it is a short walk to Ueno Park (which contains the zoo and many great museums) as well as the famous Senso-ji temple and shopping arcade. The Tokyo Skytree was visible from our room's balcony and is a doable walk for most. It is also possible to walk from the hotel to Akihabara. Reaching the area from the airport is easy as the Skyliner stops at Ueno. If you come in from other cities via stations like Tokyo Station, it is easy to reach Ueno as it is a major stop (just be very careful to avoid rush hour!!!). That said, getting from the train station to the hotel is a bit of a walk with many suitcases, but the well designed and maintained Tokyo roads makes it easy enough.
Comment from Hotel Management
28 Apr 2024 by Front Desk , Hotel Management
Thank you very much for choosing Hotel Mystays Ueno Iriya-guchi.We are very happy to hear that you had a pleasant stay with us.Our various explanations are all that you have mentioned.We are always striving to make your stay with us even more pleasant and comfortable.We hope that you will patronize our hotel again when you come to Tokyo.Hotel Mystays Ueno Iriya-guchi Front Desk
by A verified traveler
Posted 11 Dec 2023
Mostly is good even it is very small room but enough for rest. And it's near to train station.
Comment from Hotel Management
14 Dec 2023 by ホテルマイステイズ上野入谷口 くちこみ担当, Hotel Management
Thank you very much for using HOTEL MYSTAYS Ueno Iriyaguchi.We are very honored that you rate our hotel highly. All of our staff are very happy to hear that you enjoyed your stay with us. We will continue to strive to provide the best service to our customers. We look forward to seeing you again.HOTEL MYSTAYS Ueno Iriyaguchi Front Desk
by A verified traveler
My 11 nights stay review in hotel
Posted 15 Nov 2023 on HotelsThe hotel wall near the mini kitchen was dirty and run-down. The mini kitchen light is not working and the rack at the kitchen sink was rusty. The floor in the toilet has slight yellowish stain. There are stains on the duvet cover.
What is good is the firmness of the bed and there is a air purifier. The reception staff are friendly and helpful.
Comment from Hotel Management
30 Nov 2023 by HOTEL MYSTAYS Ueno Iriyaguchi Front Desk, Hotel Management
Thank you very much for using HOTEL MYSTAYS Ueno Iriyaguchi.We are very honored that you highly evaluated our hotel's facilities and staff. However, we apologize for not meeting your expectations regarding the cleanliness. We will be more careful about cleaning in the future. We will continue to strive to provide the best service to our customers. All the staff are looking forward to seeing you again. We would also like to thank you for your valuable feedback.
by A verified traveler
Posted 4 Jul 2023
Nice location and good staff
Comment from Hotel Management
30 Jul 2023 by Mystays Ueno Iriyaguchi, Hotel Management
Thank you for using HOTEL MYSTAYS Ueno Iriyaguchi. looking forward to seeing you coming again.
by A verified traveler
Posted 4 Jun 2023
Staff was amazing and welcoming. Near a 24hr shop and close to the trains. We forgot a couple things in the room when we checked out and the messaged us the same day
First time in japan and they made it easy for us 🙂
Comment from Hotel Management
30 Jul 2023 by Mystays Ueno Iriyaguchi, Hotel Management
Thank you for using HOTEL MYSTAYS Ueno Iriyaguchi. We are very happy to hear that you had a comfortable stay during your stay. We are relieved that you enjoyed sightseeing in Japan. We are looking forward to seeing you again.
by A verified traveler
Posted 11 May 2023 on Hotels
by A verified traveler
Posted 3 May 2023
The room itself is quite small, but considering the room rate, it’s okay. Staff are friendly, clean, air-con and lighting function well. There is a local bath house near the hotel, which is a very good experience and great shower place.
Comment from Hotel Management
8 Dec 2023 by ホテルマイステイズ上野入谷口 くちこみ担当, Hotel Management
Thank you very much for choosing Hotel Mystays Ueno Iriyaguchi.We are honoured that you have rated our hotel so highly. We are delighted to hear that you enjoyed your stay with us. We will continue to strive to provide you with the best possible service. Finally, thank you very much for taking time out of your busy schedule to give us your valuable feedback. We hope that you will add us as one of your accommodation options when you visit Tokyo.Hotel Mystays Ueno Iriyaguchi Front DeskTranslated with DeepL.com (free version)
by A verified traveler
Posted 2 May 2023 on Hotels
by A verified traveler
Posted 27 Apr 2023
