Ratings based on 984 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
This hotel is part of a nice, affordable chain. The rooms are quite nice for a business hotel. You can get breakfast for a reasonable cost, but there are no vegetarian/ vegan options. The biggest issue here is stairs. There is no way to enter the lobby without going up around a dozen stairs. A pain when you have luggage, but it would make this hotel very challenging for someone with mobility issues.
Comment from Hotel Management
16 Nov 2024 by ホテルマイステイズ上野イースト フロント, Hotel Management
Thank you for choosing Hotel Mystays Ueno East.We are very happy to hear that you were satisfied with your stay.However, we apologize for the inconvenience caused to our guests regarding the stairs at the entrance. If there are guests with a lot of luggage, please feel free to ask our front desk staff for assistance.We do not have a vegetarian breakfast menu.However, we can remove some of the ingredients from the sandwich menu, so please consult with the front desk and they will be happy to assist you.Finally, thank you for taking the time to provide us with your feedback.We hope you will have another opportunity to stay at Hotel Mystays Ueno East.Hotel Mystays Ueno East Front Desk
by A verified traveler
Posted 1 Nov 2024
Perfect walking distance to Ueno station or to the nearby tokyo metro station. Also an easy walk to Kappabashi or even Asakasa if you didn't want to take the metro. Staff was super helpful and friendly, only negative was the peeling wallpaper in the room
Comment from Hotel Management
2 Nov 2024 by HOTELMYSTAYS UENOEAST Reception, Hotel Management
Thank you very much for staying at Hotel Mystays Ueno East.All of us at Hotel Mystays Ueno East are very pleased to receive your highly positive review.We are very happy to hear that you enjoyed your stay at our hotel and we will continue to improve our services.However, we are very sorry about the wallpaper.We will take action to improve it immediately. Thank you very much for your kind attention. Please consider using our services again when you visit Tokyo.
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 23 Oct 2024
Clean and tidy
Comment from Hotel Management
23 Oct 2024 by Hotel MyStays Ueno East Front desk, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 20 Oct 2024
Few minutes away from train stations and close to convenience stores
Comment from Hotel Management
20 Oct 2024 by ホテルマイステイズ上野イースト フロント, Hotel Management
Thank you very much for staying at Hotel Mystays Ueno East.We will continue to make every effort to make our hotel a place where many of our guests can spend their time with a smile, and we hope you will visit us again when you come to Tokyo.We look forward to welcoming you to our hotel.Hotel Mystays Ueno East Front Desk，
by A verified traveler
Posted 11 Oct 2024
Great hotel! Very small rooms as typical in Japan, but we enjoyed the stay! For the price it was great. I was worried about booking hotels in Japan but had a good experience with this one!
Comment from Hotel Management
11 Oct 2024 by HOTELMYSTAYS UENOEAST Reception, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 8 Oct 2024
Quiet area where it was easy to access trains.
Comment from Hotel Management
8 Oct 2024 by HOTELMYSTAYS UENOEAST Reception, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 3 Oct 2024
Nice hotel. Bathroom looked a little messy than another hotel I stayed at previously. Either than that, beds were comfy, provided amenities, it was walkable to the station and near a lot of food options. It was okay. Probably would stay here again cuz of convenience
Comment from Hotel Management
5 Oct 2024 by HOTELMYSTAYS UENOEAST Reception, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely
by A verified traveler
Posted 22 Sep 2024
This hotel was conveniently located near the Ginza subway line. While the room’s size took some getting used to, the hotel’s location and the incredibly helpful staff made our stay amazing.
Comment from Hotel Management
25 Sep 2024 by ホテルマイステイズ上野イースト くちこみ担当, Hotel Management
Dear Guest, Thank you very much for staying at HOTEL MYSTAYS UENO EAST.We appreciate you taking the time to leave us your feedback despite your busy schedule. We are very pleased to receive your kind words about the room and the surrounding facilities. Our hotel is easily accessible from both the JR and Ginza lines, and there is a public bath and a 24-hour supermarket nearby, making it very convenient for you to stay.We will continue to strive to improve our services to ensure customer satisfaction. We look forward to meeting you again.HOTEL MYSTAYS UENO EAST Front Desk
