Ratings based on 951 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Professional staffs
Comment from Hotel Management
20 Nov 2024 by WESTGATE Hotel 永安棧, Hotel Management
Dear Mr./Ms. K:Thank you for your kind words. We're glad you appreciated our professional staff. We hope to welcome you again soon.
by A verified traveler
Posted 16 Nov 2024
NA
Comment from Hotel Management
17 Nov 2024 by WESTGATE Hotel 永安棧, Hotel Management
Dear Mr Au,We appreciate you taking time to share with us your experience via Expedia We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Best Regards,
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by WESTGATE HOTEL 永安棧, Hotel Management
Dear Mr. Lee,Thank you for your review. Your feedback is a valuable source of motivation for us to improve.We will continue to strive for excellence and make necessary enhancements. We hope to have the opportunity to serve you again in the future.Kind regards.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
2 Nov 2024 by WESTGATE Hotel 永安棧, Hotel Management
Dear Mr./Ms.Song Khuaang :Thank you for your review. Your feedback is a valuable source of motivation for us to improve.We will continue to strive for excellence and make necessary enhancements. We hope to have the opportunity to serve you again in the future.Kind regards.
by A verified traveler
Posted 29 Oct 2024
Great location at doorstep of Ximem MRT Station. Right in the midst of vibrant Ximending district.
Comment from Hotel Management
29 Oct 2024 by WESTGATE Hotel 永安棧, Hotel Management
Dear Mr./Ms. Song Khuaang:Thank you for your feedback. We’re delighted that you enjoyed our convenient location right next to Ximen MRT Station and in the heart of Ximending’s vibrant district. It’s always our pleasure to provide an ideal base for exploring the area. We look forward to welcoming you back soon.Best regards.
by A verified traveler
Posted 25 Oct 2024
The service was excellent and everyone was so lovely and helpful!
Comment from Hotel Management
26 Oct 2024 by WESTGATE HOTEL 永安棧, Hotel Management
Dear Ms. Jeon,Thank you for choosing to stay with us and for taking the time to share your wonderful feedback! We are delighted to hear that you were pleased with our quick check-in process and found our staff helpful and friendly. Our team strives to provide warm and professional service to ensure every guest feels at home. We look forward to welcoming you back in the near future and continuing to offer you an excellent stay.Wishing you a great day ahead.
by A verified traveler
Posted 22 Oct 2024
Stayed as a family with young kids. Very well located hotel in ximending. Staff were very helpful and friendly. Would stay again. Only downside is the proximity to the main road and road noise can be heard at night or early morning.
Comment from Hotel Management
24 Oct 2024 by WESTGATE Hotel 永安棧, Hotel Management
Dear Mr. Teck Meng Lawrence:Thank you for your kind feedback. We’re pleased to hear that you and your family had an enjoyable stay and that our location in Ximending, as well as the helpfulness of our staff, met your expectations. We understand that the road noise was a bit of a drawback, and we sincerely apologize for any inconvenience it caused. We truly appreciate your understanding and will look into ways to minimize the impact for future stays. We look forward to welcoming you and your family back again.Warm regards,
by A verified traveler
Posted 22 Oct 2024
The staff was very kind! Our hotel room was clean and they provided complimentary drinks as well. The area around the hotel is super convenient for tourists. You have easy access to various restaurants, food stalls, and shops. There’s always people in the area no matter what, so you feel safe going out anytime of day. Highly recommend for first-timers in Taipei.
Comment from Hotel Management
24 Oct 2024 by WESTGATE Hotel 永安棧, Hotel Management
Dear Ms. Vanessa:Thank you for sharing such a wonderful review. We’re delighted to hear that you found our staff kind and that you enjoyed the cleanliness of your room, along with the complimentary drinks. It’s great to know that our convenient location added to your experience, providing easy access to local attractions and making you feel safe at all times. Your recommendation to first-time visitors in Taipei is greatly appreciated. We hope to welcome you back soon.Best regards.
by A verified traveler
Posted 21 Oct 2024
Just left Taipei, and had a fantastic albeit short 3 night stay at Westgate. First, location is fantastic. Not only are you right across the street from the MRT, you're right on the edge of a very popular area full of restaurants, bars, and nightlife. With that said, the location is definitely not for everyone due to the large crowds. Because the hotel is on the edge of it, we never found it to be a problem, and the location suited us great for our trip. It's also amazingly easy to find as the instant you walk out of the MRT stop, you can see it, provided you pick the right exit. The hotel's website tells you the best route though.
Some of the inclusions during our stay were breakfast, a couple of pineapple cake cookies, and some little keychains with the mascot of the hotel on a pillow, plus a couple of small cans of pop (Coke and Sprite). The breakfast changed slightly each morning, but was surprisingly good, and encompassed a lot of variety, with everything from eggs with toast and bacon to fruit and cakes along with random asian vegetables, steamed buns, congee, and fried chicken.
The service was wonderful, the staff always trying their best to help, whether with directions, opening the doors, or anything you might need in the room.
The room itself was spacious for an asian country, with amazing water pressure in the shower,
I don't have anything negative to say about this hotel, and will be back if I visit Taipei again!
Comment from Hotel Management
21 Oct 2024 by WESTGATE Hotel 永安棧, Hotel Management
Dear Mr. Chang,We are incredibly grateful for your thoughtful and detailed review! It brings us so much joy to know that you had a fantastic stay with us at Westgate, even if it was just for a short 3-night visit. We’re thrilled that our prime location, right by the MRT and near the vibrant dining and nightlife areas, suited your trip perfectly. We understand the lively neighborhood might not be for everyone, but we're glad it added to your overall experience.It’s wonderful to hear you enjoyed our breakfast variety, the thoughtful touches like pineapple cake cookies and our little mascot keychain. We're especially pleased that you found our team’s service warm and helpful throughout your stay. Thank you for highlighting the comfort and spaciousness of your room, as well as the shower’s excellent water pressure!We truly appreciate your kind words, and we can’t wait to welcome you back to Westgate whenever you visit Taipei again!
by A verified traveler from Flushing
Posted 7 Oct 2024
Clean hotel, friendly staff. convenient location.
Comment from Hotel Management
8 Oct 2024 by WESTGATE Hotel 永安棧, Hotel Management
Dear Mr./Ms. Wen Yin,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our hotel's cleanliness, the friendliness of our staff, and our convenient location. Your positive feedback is truly encouraging for our team. We look forward to welcoming you back in the near future and continuing to provide you with excellent service.Best regards,
