Ratings based on 595 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
工作人员很友好，很满意.
Comment from Hotel Management
8 Aug 2024 by EDEN, Hotel Management
感謝您入住我們的飯店。您的評論和鼓勵是我們進步的動力。致力於提供給每位住客賓至如歸的住宿體驗是我們的目標。感謝您的意見反應。
by A verified traveler
Posted 28 Dec 2023
We booked and confirmed a room for 3 adults at this hotel. When we arrived, we were given a small room with one small double bed. We had to ask for another mattress. They supplied a floor mattress that we had to pay for. Otherwise, the staff were kind and helpful: the carpet was dirty; there was somewhat warm water but no hot water in the bathroom; when we tried to adjust the AC, it just stayed at 22 degrees; the elevator was like a service elevator with plywood all around; and there is no place to hang around aside from your room (no lounge, place to sit, etc).
by A verified traveler
Posted 5 Oct 2023
The property itself was cute and clean. The only dislike was getting into the building was a bit confusing for a foreigner. It was hard to understand which button to push, and pushing the buttons did not gain us access. We had to wait until someone came outside in order to enter.
The instructions could be better on this.
Outside of that, great and walkable! It was in a good location that made walking around to food and nearby shops easy!
Comment from Hotel Management
28 Nov 2023 by EDEN, Hotel Management
Dear Mr. Zachary : Sorry for any inconvenience caused. Thank you for your valuable comments and suggestions. We hope you can feel free to tell us any questions we are willing to help you in time if you come back next time. Thank you for understanding Best regards. Urtrip Hotel
by A verified traveler
Posted 11 Oct 2021
The hotel management asked if they could come in and measure my room for planned renovation, to which I agreed. However, I would like to point out how inappropriate that was, especially during a worldwide pandemic.
Comment from Hotel Management
12 Oct 2021 by EDEN, FRONTDESK, Hotel Management
Dear Ms./ Mr. Chien-Ho :
Sorry for any inconvenience caused.
Thank you for your valuable comments and suggestions.
We hope you can feel free to tell us any questions we are willing to help you in time if you come back next time. Thank you for understanding
Best regards.
Urtrip Hotel
by A verified traveler
Posted 12 Feb 2021
Comment from Hotel Management
23 Feb 2021 by 胡桃鉗小編, Hotel Management
感謝您的滿分好評，期待您的下次入住～
by A verified traveler from Langkawi
Posted 29 Feb 2020
Overall clean. Friendly staff.
Comment from Hotel Management
1 Mar 2020 by EDWARD, FRONTDESK, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Posted 2 Jan 2020 on Orbitz
Comment from Hotel Management
4 Jan 2020 by EDWARD, FRONTDESK, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Posted 22 Nov 2019 on Orbitz
Staffs are so nice and helpful when u needed. But the wash/dry machines takes forever to dry clothings, maybe it’s not suitable for hotel use.
Comment from Hotel Management
22 Nov 2019 by EDWARD, FRONTDESK, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Posted 15 Nov 2019 on Hotels
The front desk staff was very friendly.
The room was very nice although it’s a bit small.
Mattress was good quality and I slept very well.
Free laundry service provided is a plus.
Comment from Hotel Management
16 Nov 2019 by EDWARD, FRONTDESK, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Posted 7 Nov 2019 on Hotels
Comment from Hotel Management
10 Nov 2019 by EDWARD, FRONTDESK, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
