Ratings based on 710 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Having a personal hot spring ( both at hotel and in room) was wonderful and the highlight of my trip!
by A verified traveler
Posted 12 Nov 2024
A modern, clean hot spring hotel that pampers you once you step in. Staff are very polite and when they show you to your room, they leave their shoes outside! Very spacious room with hotspring tub and excellent in house made petit fours on welcome. Good semi buffet breakfastin the restaurant. The outdoor hotspring is gorgeous. Walkable to major tourist spots. Hotel also provide shuttle service to 2 mrt stations. Front desk staff Sean, Holly, n Meggy are really helpful😍
by A verified traveler
Posted 29 Oct 2024
Some staffs are quite impolite for instance the lady at the reception queried why I am waiting at the check in counter and standing there. The fact is that I have been directed to wait there from the front counter and the lady that was supposed to be helping me was on the phone. The second impolite instance was my visit to the hot spring. I was cross examined as to whether I went into the hot spring with my swimsuit on. I also overheard the male staff criticising the junior female staff for letting me go in with swimsuit. The male staff explicitly told (warned) me to not go there with my swimsuit on if I were to go again to that horsing the next day. I replied that was my first visit there and at all times there were no signs that swimsuit is not allowed. I had even took a shower before going and do not see any reason why I am prohibited from doing so. And of course for the next day I refrain myself from going to the hot spring again just to avoid to be criticised by the male staff again. In any event, the experience was quite awful and off putting and this had indeed ruined the hotel’s reputation. The front parking reception guy is nonetheless very kind. There is quite a lot for the hotel to improve upon, especially in terms of its staff education.
Comment from Hotel Management
30 Oct 2024 by Best regards, The Gaia Hotel - Management team, Hotel Management
Dear Ms.Choi Wai Bridget,Thank you for sharing your feedback. I sincerely apologize for the experience you had during your stay. It’s concerning to hear about the interactions you had with our staff, and I understand how frustrating this must have been for you.We strive to create a welcoming atmosphere, and it’s clear we fell short in your case. I will address your comments with our team to ensure that we improve our customer service and communication, especially regarding the hot spring policies.Thank you once again for bringing this to our attention. We hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by The Gaia Hotel - Management team, Hotel Management
Thank you for your fantastic 5/5 rating, Kuolung! We're thrilled that you had such a positive experience with us. Your kind feedback is truly appreciated. We look forward to hosting you again on your next visit. Safe travels and see you soon!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
24 Sep 2024 by 大地酒店服務團隊, Hotel Management
親愛的Rachel，非常感謝您在Expedia上給予我們5星的評價！我們很高興您在這裡的住宿體驗讓您滿意。您的支持對我們來說非常重要，將激勵我們繼續提供卓越的服務。期待不久的將來再次歡迎您，為您創造更多美好的回憶！
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by 大地酒店服務團隊, Hotel Management
感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！
by A verified traveler
Wonderful stay
Posted 11 Aug 2024 on HotelsVery warm hearted personalised service from all staff at the hotel, from the driver to porter and the reception. Had such a great sleep after soaking in the in room hot spring and lying on the smooth luxurious bed.
Comment from Hotel Management
15 Aug 2024 by The Gaia Hotel management team, Hotel Management
Dear Tai Khoon,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the personalized service from our team and found the hot spring and bed to your liking. It’s great to know that you had such a restful stay. Your kind words will surely motivate everyone to continue delivering exceptional experiences. We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by The Gaia Hotel management team, Hotel Management
Dear MarcyThank you so much for your perfect rating! We're thrilled that you're satisfied with our service. If you have any further feedback or suggestions, please feel free to let us know. We look forward to serving you again in the future!Best wishes,
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by 大地酒店服務團隊, Hotel Management
感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
28 Jul 2024 by 大地酒店服務團隊, Hotel Management
感謝您花時間給我們滿分。衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！
