Ratings based on 65 Verified Reviews
3.4 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2023
Stay away from this place! Like other Expedia reviewers mentioned, after I pre-paid for the bookings, they placed a hold of hundreds (USD$, under the name Starbeauty Hotel Taipei) in my credit card without my prior consent and awareness. They failed to rectify this after several attempts. What an unpleasant and stressful tour experience!
by A verified traveler
Posted 16 Dec 2023
They can only be contacted via LINE.
They asked for pre-payment via LINE but my phone could not receive the authentication code sent by my credit card.
Still, they charged my card (without telling me) under the business name Starbeauty Hotel and told me it was a mistake and that it would be refunded.
Arranged to pay by cash at 2:30pm on the day, arrived but no rep was there.
Rang and was told that they'd cancelled my booking because I hadn't paid!
Argued that they can't do that because it's a contract and we had a prior arrangement, besides, they would have charged me if I hadn't turned up. They then declined my calls.
Contacted Expedia, who tried to get in touch with the property but told me the property staff couldn't communicate in English.
Meanwhile, witnessed the maid wiping down everything with just the guests' white towels and stepping on the towels with her shoes to wipe the floor. It showed the level of cleanliness.
After more than an hour of anxious waiting, eventually, they got a cleaning maid to accept the cash payment.
I was given a room with split levels which was different to the single level quadruple room that I booked. It was adjacent to a shower next door and extremely noisy when someone used the bathroom. I complained but they refused to change the room.
Overall, a very stressful experience and an unpleasant stay. Save your sanity, go book somewhere else. This property should not be listed on Expedia
by A verified traveler
This is not a hotel.
Posted 25 Jun 2023 on HotelsThis place is advertised as a hotel but it is NOT. It is just two level apartments with several rooms. The worst part is they do not have any employee or service desk on site, even though they said someone will be available 3:30-7:30 pm that’s not true. The customer service is horrible they do not pick up calls and don’t respond to message in time.
by A verified traveler
Posted 24 Mar 2023 on Hotels
by A verified traveler
Posted 4 Oct 2024
by A verified traveler
Posted 26 Aug 2024
無人受付システムなのでライン登録を事前に行わければならなかったのですが当日対応してくれて無事チェックインできました。部屋も綺麗でした。
by A verified traveler
Posted 18 Aug 2024 on Hotels
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Posted 16 Jun 2024 on Hotels
