Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The hotel is clean and tidy
by A verified traveler
Posted 12 Nov 2024
Very convenient, 10 minutes walk to Taipei Main Station. Room is spacious and tidy with large bed. Staff is very friendly and helpful. But the ventilation fan is quite noisy and the TV is not working.
Comment from Hotel Management
15 Nov 2024 by Hotel Relax II, Hotel Management
Thank you for your feedback! We're glad to hear that you found our location convenient, and that the room was spacious and tidy. We apologize for the issues with the ventilation fan and TV, and we will have our maintenance team look into them to ensure a better experience for future guests. We appreciate your kind words about our staff and hope to welcome you again soon!
by A verified traveler
Posted 3 Nov 2024
Finding Relax II can be a bit tricky since it’s directly across from Relax III and shares a building with the restaurant Tutto Fresco, and you can access by taking the elevator to the second floor. Upon arrival, guests receive a free beer voucher to the Tutto Fresco, although I’m unsure about the details of the partnership. The location is excellent, just a short walk from Taipei Main Station, and the staff is polite, but with limited English.
We stayed just one night before heading to the airport after visiting other parts of the country, which was sufficient; I wouldn’t recommend it for an entire vacation. Our room was clean but showed rust stains in the bathroom tiles, particularly in the shower area. The toilet basin cover also had some rust, and the shower pressure was quite strong, sometimes reaching the sink area. Although we received an upgraded room with an extra bed, the air conditioning didn’t work well at higher temperatures, and we struggled to adjust it.
You’ll have a deposit hold on your card upon check-in. While the room included toiletries and a coffee maker, the overall layout felt cramped and resembled that of an airplane restroom, making it difficult to store makeup essentials. The bathroom requires navigating a step, and while the customer service was commendable, the hotel’s layout was quite unconventional.
Comment from Hotel Management
15 Nov 2024 by Hotel Relax II, Hotel Management
Thank you for your detailed feedback. We appreciate you highlighting both the positives, such as our location and friendly staff, and areas for improvement. We will take note of the bathroom issues and air conditioning concerns you mentioned to ensure better comfort for future guests. We also value your input on the room layout, and we’ll work on making enhancements. Thank you again for your review, and we hope to welcome you back on your next visit to Taipei.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Relax II, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your stay didn't meet your expectations. We appreciate your comments and will review them carefully to improve our services. If there's anything specific you would like to share or any way we can assist you, please feel free to reach out.We hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 7 Oct 2024
The hotel is clean. Friendly staffs. Secure entry, must use room key to operate elevator. It offers 24 hours water dispenser, laundry machines, and coffee machine. This hotel does smells fresh. I've extended my days to stay at his hotel. Totally love it. The only thing that can improve is to have more space to hanging cloths. I do recommend this hotel to everyone.
Comment from Hotel Management
15 Nov 2024 by Hotel Relax II, Hotel Management
Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed your stay, the clean facilities, and the services we provide. We're also grateful for your suggestion on having more space to hang clothes, and we'll certainly look into it for future improvements.We truly appreciate your recommendation and look forward to welcoming you back for another stay!
by A verified traveler
Posted 1 Sep 2024
No nite snacks or simple bf provided, However, lots of food available nearby including a superb pasta pizza place in the building. Facilities are old, dreadry. Lighting in room , executive room for 3, round sitting table, and toilet bathing features very good. Will definately return
by A verified traveler
Posted 23 Aug 2024
by A verified traveler
Posted 12 Aug 2024
staff informative about being a green hotel. stay is pleasant overall. though some issues on the door lock. however staff very efficient to attend to the issue. Will book this hotel again if visit Taiwan.
by A verified traveler
Posted 29 Jul 2024
Our stay was amazing and the hotel had great accommodations and facilities
by A verified traveler
Posted 25 Jul 2024
The hotel was okay. But need some renovation in the room
