Ratings based on 506 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hong Kong
Posted 16 Nov 2024
Easy to get anywhere
Comment from Hotel Management
20 Nov 2024 by Hotel Gracery Taipei, Hotel Management
Dear Guest,Thank you for your great feedback! We’re happy to hear that you found our location convenient and easy to get around. We hope to welcome you again soon!Best regards,Hotel Gracery Taipei
by A verified traveler
Posted 29 Oct 2024
房間簡潔實用，位置方便，但電梯等待時間稍長
Comment from Hotel Management
31 Oct 2024 by Hotel Gracery Taipei, Hotel Management
親愛的貴賓您好。感謝您入住格拉斯麗台北飯店非常抱歉因為房間設備以及工作人員的危機處理應對不夠完善讓你此次的住宿有了不完美的體驗。感謝您告知我們這幾次的入住體驗讓飯店有可以改善的空間。房間設備問題我們已連絡相關人員做完整的測試以及修繕，飯店也已更改對應流程、並加強員工教育訓練，再次向您致上最深的歉意。您的每項意見回饋飯店都會竭盡所能的做最大的改善。本飯店全體同仁由衷期待您下次的入住，希望能讓您感受到更優質的住宿品質。祝您順心平安
by A verified traveler
Posted 22 Oct 2024
Very nice and new hotel. The room is in very good condition , almost all the furnitures and fittings are in new condition. Toilet is Japanese based design, pretty interesting
Comment from Hotel Management
22 Oct 2024 by ホテルグレイスリー台北, Hotel Management
Dear customer,Warm greetings from Hotel Gracery Taipei. Thank you very much for taking the time to provide us your feedback.Thank you for your kind comments about the hotel. We are glad to hear that you had a comfortable stay at our hotel! Our Japanese themed room provide customers with cozy and comfortable atmosphere, where you can also take a nice bath during your trip!Once again, thank you for your warm feedback about our hotel. We are looking forward to welcome you back at Hotel Gracery Taipei!
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Hotel Gracery Taipei, Hotel Management
Thank you very much for choosing to stay with us in Hotel Gracery Taipei. We sincerely apologize for not meeting your expectations and any inconvenience that may have caused during your stay. We will continue to work hard to improve our service and look forward to welcome you back again soon.
by A verified traveler
Posted 15 Aug 2024
Location of the hotel very good... walkable to delicious food restaurants and Metro just 2mins away and bus stop just a min walking distance!
Comment from Hotel Management
16 Aug 2024 by Hotel Gracery Taipei, Hotel Management
Dear customer,Thank you for staying with us at Hotel Gracery Taipei and your warmest feedback, we are honored to receive your appreciation. We are looking forward to your visit again and we will offer a better traveling experience, thank you and have a nice day!
by A verified traveler
Posted 5 Aug 2024
We had a long term stay of three weeks there. Everything is good to better for this hotel with the exception that there is no self serve laundry or ice machine. They have service for both, but we would rather have access to these ourselves. Decent food at breakfast, very nice restaurant that converts to a lounge in the evening, and the room was very well laid out and roomy. The TV also had a Netflix option, and the staff were exceptional.
Comment from Hotel Management
5 Aug 2024 by ホテルグレイスリー台北, Hotel Management
Dear customer,Warm greetings from Hotel Gracery Taipei. Thank you very much for taking the time to provide us your feedback.Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. The entire team is looking forward to welcome you back at Hotel Gracery Taipei and meanwhile if we can assist you with anything do not hesitate to contact us.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by ホテルグレイスリー台北, Hotel Management
Dear customer,Warm greetings from Hotel Gracery Taipei. Thank you very much for taking the time to provide us your feedback.Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. The entire team is looking forward to welcome you back at Hotel Gracery Taipei and meanwhile if we can assist you with anything do not hesitate to contact us.
by A verified traveler
Posted 15 Jul 2024 on Hotels
Nice stay. Very clean and neat.
is not a luxury hotel
Comment from Hotel Management
16 Jul 2024 by Hotel Gracery Taipei, Hotel Management
Dear customer,Thank you for staying with us at Hotel Gracery Taipei and your warmest feedback, we are honored to receive your appreciation. We are looking forward to your visit again and we will offer a better traveling experience, thank you and have a nice day!
by A verified traveler from Clearwater
Posted 23 Jun 2024
The worst buffet we ever had at KI-A-BIN-SAN. Not good selection of food. The beef was cold, very raw, and chewy. Pork lion was so so. For about $27 person, we just ate the shumai dumplings. The lady demanded payment in the middle our eating.
Comment from Hotel Management
23 Jun 2024 by Hotel Gracery Taipei, Hotel Management
Thank you very much for choosing to stay with us in Hotel Gracery Taipei.We're truly sorry to hear about your recent experience at KI-A-BIN-SAN. We apologize for the disappointing selection and the quality of the dishes you mentioned. Your comments about the beef and pork lion are concerning, as well as the timing of our request for payment. We will continue to work hard to improve our service and look forward to welcome you back again soon.
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Hotel Gracery Taipei, Hotel Management
Thank you for staying with us at Hotel Gracery Taipei and your warmest feedback, we are honored to receive your appreciation. We are looking forward to your visit again and we will offer a better traveling experience, thank you and have a nice day!
