Ratings based on 881 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jul 2024
Really great beds in a really great neighborhood in 新北市. Capsules provide privacy and are convenient. Tons to do around the property.
by A verified traveler
Posted 14 Jun 2024
Broken washing machines
by A verified traveler
Posted 10 Jun 2024
A few problems with electronic key card system(took like a minute to unlock bed), but was very comfy and staff was very nice. Capsule had a lot of privacy
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Convenient location and friendly staff
Posted 26 Apr 2024 on HotelsThe location is very convenient. Only 5 mnt walk across from Taipei Bridge MRT. There is 7/11 that open 24h behind the train station. But hey bear also sells tooth brush, small towel, and instant noodle for very cheap price at the front desk. Imo, they could give the small towel, tooth brush and tooth paste as a welcome kit.
Its also near Sanhe night market that open at 6pm.
The staffs Friendly. They available between 10am-8pm. You can ask them to keep your luggage if you need to roam the city before you check in at 3. They have locker that can fit a carry on and a small back pack. So if you have big suitcase, you have to either leave it near the locker area or put it by your capsule.
The wash room (shower&toilet) can use a little cleaning and good ventilation. The walls and ceiling very dusty. Since its a communal shower. The smell linger for a while if someone took a dump. Other than that, everything else is clean. Water pressure is good. They provide shampoo and body wash on each shower.
The bed, pillow and blanket are comfy and clean. Door to the room need to to be greased. It creaks everytime someone in and out.
Dining area is clean. It has microwave and hot/cold water dispenser. It also has coin washer and dryer. But the washer was broken during my stay.
Overall my stay in hey bear was a pleasant. Definitely will go back if i visit Taipei again.
by A verified traveler
Posted 9 Apr 2024
Very close to metro , and nice food option around .. easy check in and check out with nice staff members
by A verified traveler from Newark
Posted 10 Mar 2024
I like capsule hotels. This one had everything I need especially a microwave which most hostel neglect to have nowadays. Capsule need a deep cleaning, safe never work and toilets and showers where not cleaned during my 2 days there (it's seems like it). Still overall it was a good stay I'd recommend
by A verified traveler
Posted 2 Sep 2021
The capsules were nice and clean. My complaint is that the bathrooms were not clean. Tiles were dirty! Every surface in the bathroom was dirty. The toilets also do NOT allow you to flush toilet paper, which is really gross, so you have to throw your used toilet paper in the garbage. No bidets in the toilets either. Music was maddening. Fun experience but definitely not for someone who needs things very clean.
by A verified traveler from Thailand
Posted 26 Dec 2020
Good ,cozy, and clean. I would to recommend this hostel. And I will return again.
Comment from Hotel Management
1 Jan 2021 by heybear, Hotel Management
Hello,
Thank you very much for your precious time and give us your reply,
Your comments and suggestions will make us grow.
Thank you again for choosing Heybear and look forward to seeing you again, and wish you a beautiful day!
by A verified traveler
Posted 14 Feb 2020
