Ratings based on 231 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2020
Quite old, but big size with good price, clean bathroom
Comment from Hotel Management
16 Feb 2020 by ferrary, Hotel Management
感謝您入住我們飯店，再次感謝您百忙中給予評價，也衷心期待您再次光臨。
by A verified traveler
Posted 19 Jan 2020
Very old! Poor breakfast. No heating system, that’s why cold in room.
Comment from Hotel Management
20 Jan 2020 by FERRARY, Hotel Management
Thank you for staying in our hotel.We regret that our service was not up to your standard.Your comments are very important to us so we can have internal reviews to improve our services.Again, thank you for your comments, we will do our best to improve our services.
by A verified traveler from Philippines
Posted 5 Jan 2020
Some receptionists are really finding their way to help you out, some are not as friendly as the others. Except for the strong cigarette smell by the hallway & in the room, the experience was 8 out of 10 as our 3 nights stay was comfortable enough. They have big double bed by the way and they gave us a discount on the extra head per night. Customer service is good at this hotel :)
Comment from Hotel Management
10 Jan 2020 by FERRARY, Hotel Management
Thank you for staying in our hotel.
We regret that our service was not up to your standard. Your comments are very important to us so we can have internal
reviews to improve our services.
Again, thank you for your comments, we will do our best to improve our services.
by A verified traveler
Posted 24 Jul 2019 on Hotels
Comment from Hotel Management
30 Jul 2019 by ferrary, Hotel Management
感謝您入住我們飯店，非常抱歉我們的服務未能令您滿意，此外，再次感謝您百忙中給予評價，也衷心期待您再次光臨！
by A verified traveler
Roomy and comfy
Posted 2 Jun 2019 on HotelsRoom was spacious and clean with windows, but more keys can be issued for travellers staying together but have different schedules.
Comment from Hotel Management
3 Jun 2019 by ferrary, Hotel Management
Thank you for stay our hotel.Thank you for your comments.We look forward to serving you again.
by A verified traveler
Not one for comfort
Posted 29 May 2019 on HotelsThe hotel is very dated. The hotel has a damp/mould smell in the landings that carry into the rooms. The drains in the bathroom seeps drainage smells strong enough to wake you in the morning. The website makes the rooms look bigger than they are. The only bonus is the staff are friendly and it’s clean enough to tolerate the bad points. If you’re looking for comfort this is not a good choice.
Comment from Hotel Management
30 May 2019 by ferrary, Hotel Management
Thank you for stay our hotel.Thank you for your comments.I am very sorry for the problem you encountered during your last stay.
We look forward to serving you again.
by A verified traveler
Posted 2 May 2019
This hotel looks new and location is great. Has parking lot for cars. However, the cleaner aunty is rude and
Sometimes receptionist has bad attitude. But what’s intolerable is.... all 4 of us got bitten badly by bedbugs which clearly shows that the bed linen has not been properly washed & handled.
Comment from Hotel Management
3 May 2019 by FERRARY, Hotel Management
Thank you for stay our hotel.Thank you for your comments.I am very sorry for the problem you encountered during your last stay.
We look forward to serving you again.
by A verified traveler
Posted 24 Mar 2019
Firstly, the hotel isn't as big as the photo shows as well as the room layout is badly designed.
Secondly, the room condition was bad and with some foul smell even when you're at the lobby or lift. The building stated smoke-free. However, almost everywhere has a heavy cigarette smell.
Thirdly, the condition inside the rooms are so bad with ceilings peeling off and mold everywhere.
Overall the services provided by the staffs are good and they provide a map to navigate around the vicinity as well as going to Ximen station.
Comment from Hotel Management
25 Mar 2019 by ferrary, Hotel Management
Thank you for stay our hotel.Thank you for your comments.I am very sorry for the problem you encountered during your last stay. We look forward to serving you again.
by A verified traveler from Sydney
Posted 30 Dec 2018
Overall, a good stay. The location is very convenient and there are a lot of eateries around. Walking distance to a couple of places of interest.
Room facilities are basic and outdated but is clean. Wifi connection is good. There are A LOT of tv channels and always showing good shows. Hotel staff are friendly and helpful.
Comment from Hotel Management
3 Jan 2019 by FERRARY, Hotel Management
Thank you for stay our hotel. We look forward to serving you again.
by A verified traveler from Perth/Australia
Posted 23 Oct 2018
I enjoyed staying at your hotel, with comfortable room, friendly & helpful staff, safe & good location.
Also I have 2 suggestions:
1) to put a Personal Computer (PC) for your guests at the Lobby area. Somehow I missed checking my emails and online news;
2) to review & maintain properly the equipment at the Gym-12th floor. The exercise cycle was OK but not the two treadmill machines
(i.e. one was not working at all and the other one was stopping after 5 minutes using a high speed).
Cheers, Nelson.
Comment from Hotel Management
25 Nov 2018 by ferrary, Hotel Management
Thank you for stay our hotel.Thank you for your comments.I am very sorry for the problem you encountered during your last stay.
We look forward to serving you again.
