Ratings based on 965 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Friendly and helpful staff. The room came with complimentary snacks and water. Not a lot of space in the room to arrange luggages however was manageable. The only inconvenience is the poor and inconsistent Internet/wifi connection. Disconnects at times and requires monitoring so you don’t end up using your own data.
Comment from Hotel Management
17 Nov 2024 by Evelyn Guo, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
by A verified traveler
Posted 6 Nov 2024
The sound insulation between the rooms and the corridor is poor - many of the rooms are directly opposite the lifts and you can see daylight under the doors so the sound travels straight into the rooms.
Comment from Hotel Management
6 Nov 2024 by Evelyn Guo, Supervisor, Hotel Management
Dear Valued Guest, Thank you for your review. Regarding the issue of sound insulation, we will communicate this concern to the engineering department of the management office. We hope to improve the sound insulation within the hotel premises to provide a quieter accommodation environment for our guests. We sincerely apologize for any discomfort you experienced during your stay.We look forward to welcoming you to Cityinn Hotel Branch 2 soon in the future! Thank you very much!
by A verified traveler
Posted 28 Oct 2024
Provide good ammenities like free laundry service and snacks/drinks. Clean rooms and good service. 5min walk to nearest train station. Noise isolation can be improved.
Comment from Hotel Management
29 Oct 2024 by Evelyn Guo, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
by A verified traveler
Posted 24 Oct 2024
The service was excellent, and the staff was very helpful and friendly. Special mention to Yuri at the front desk, who was particularly outstanding.
Comment from Hotel Management
25 Oct 2024 by Evelyn Guo, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Evelyn Guo, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
by A verified traveler
Posted 7 Oct 2024
Had a rush book for this property because of the typhoon, and my goodness what a gem I found! Incredible hotel with amazing staff, facilities, and great location. They provide taiwanese souvenir ordering, free snacks, and really good service overall
Comment from Hotel Management
12 Oct 2024 by Evelyn Guo, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
by A verified traveler
Posted 3 Oct 2024
“Staff were very nice and explained things well.
Comment from Hotel Management
4 Oct 2024 by Evelyn Guo, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
by A verified traveler
Posted 20 Sep 2024
Great staff. They were professional, helpful, and friendly. They acknowledge your presence. Housekeepers cleaned up my room very well. Around the afternoon when I requested at the lobby if I could get my room cleaned, the staff was willing to get the request out immediately to the housekeeper on my floor. Room is spacious.
Comment from Hotel Management
26 Sep 2024 by Lily Chuang, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Lily Chuang, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
by A verified traveler
Posted 2 Sep 2024
Highly recommended
Comment from Hotel Management
6 Sep 2024 by Lily Chuang, Supervisor, Hotel Management
Dear Valued Guest,Thank you for your review.It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.We look forward to welcoming you to Cityinn Hotel Branch 3 soon in the future!Thank you very much!Yours sincerely,
