Ratings based on 1,000 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hubley
Posted 12 Feb 2024
Rooms have very little sound proofing, loud repetitive noises into the night. List of many rules in the room made it so we felt uncomfortable to do anything in room. Hotel located on very narrow, steep road.
by A verified traveler
Good bedroom and hot spring area but cold!
Posted 23 Dec 2023 on HotelsThe room was modern, clean and functional. We got an upgraded hot spring tub area and it was nice and large. The hot spring tub comfortably fit 2 people and was great to soak in . The one problem was that there no heating in the rooms and Beitou was 10 celsius that night. The heating function on the climate control was not working. Asking the staff about it, they offered another duvet which we accepted but that was not enough. We were shivering in the room! Late at night we eventually went to a local store and bought a mini heater to keep ourselves warm. In normal Beitou temperatures, the room would have been good (5 stars) but during cold times, it is 3 stars.
by A verified traveler from Scotch Plains
Posted 18 Dec 2023
great location and great, helpful staff. breakfast options are not very big but plenty to enjoy both western and Taiwaness style breakfast. Very good dinning room.
The staff was winderful to help me merge 2 reservations without actually check out then check in. Thanks!
by A verified traveler
Posted 21 Nov 2023
Wifi is a bit weak but other than that everything was amazing! Big shoutout to Elaine who handled our check in and guide us to the lift. You made a difference. 👍
by A verified traveler
Posted 20 Nov 2023
It is a very neat and clean place. We enjoyed a wonderful hot spring bath. The location is very convenient. You can taste local snacks in the surrounding market. It is highly recommended.
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 3 Jul 2023
The room condition was okay but dim. The toilet/shower light is hidden in a corner, took us a while to find it. The power point is not enough - there are only 2, and one of it was situated in a weird location, close to the floor. The reception desk is unmanned most of the time and there is no one to help you with the luggage (up the steps from the pavement). The mirror in the toilet has a number of rust spots on it which totally spoilt the aesthetics of the room. You can only check in at 5.30 pm which is unusually late. My skin felt very itchy after my stay so I am not sure whether it was the bed or just something that accumulated and broke out after staying at various places prior to Aqua Bella. But the rest of my prior accommodation were all very clean. The in-room jacuzzi was the best part of the hotel stay. The fusion breakfast we had was also quite nice. The hotel also recommended a driver to take us to Yang Ming Shan and back to Taipei. It was expensive and he wasn’t very good. I would not stay at Aqua Bella again.
by A verified traveler
Posted 29 Mar 2023
I love the place, honestly the only thing lacking on this is the toilet having a bidet but other than that the hotel is perfect.
by A verified traveler
Posted 19 Mar 2023
by A verified traveler from Toronto
Posted 22 Feb 2020
I would never stay here again. The hotel was at best a 2 star and I am not sure how it was fabricated to be 4 star. It smelled bad (rancid chicken fat is how I would describe it), there was mold everywhere on the glass, calcium build-up all over, and the shower set up was rusted - and I was supposedly given a better room. The sheets were bleached with harsh material that made my body itch, I could not sleep and checked out ASAP the next morning. The girl from the front desk however was great, she cared enough to take care of the issues.
