Ratings based on 159 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2021
A nice, clean hotel on Ximen street near the big Shin Kong Department Store. Very comfortable with a nice lobby with drinks and snacks. A little small, but it is nice. Friendly staff as well.
by A verified traveler
Dissatisfied. Checked out within a few minutes.
Posted 9 Dec 2020 on HotelsWe had a dispute with our cab driver on the way to the hotel and were dismayed to see that the hotel wasn't very secure as we were concerned that the cab driver could come in to harass us later.
There were several doors leading into the hotel, One that lead directly to the elevator that was not visible from the reception desk. The elevator also did not require a keycard to go upstairs also further comprising security. The hotel room was clean but it was just a bit more run down than the pictures portrayed.
We booked 2 rooms for 2 nights and after seeing the elevator setup and how easy it was to get to the hotel rooms, we decided literally within 5 minutes of checking in that we did not feel safe. We requested to check out and if possible, either a full/partial refund or a credit for either a later date or another location. Repeatedly we were told no. No exceptions. Hotels.com said they couldn't help us as it was up to the hotel's discretion. We had a local friend call for us who later was told by the hotel that it was up to hotels.com (not truthful) We were disappointed but checked out within 20 minutes.
On the way out, to add insult to injury, there was a small step that was not clearly marked at the entrance (there was yellow hazard tape on it that had faded away) and I fell, bruising my legs in several places, twisting my calf and skinning my knee. I was offered a bandaid.
So no, I did not have a good experience here, did not feel safe, so did not stay.
by A verified traveler
Posted 20 Aug 2020
地點好，四人房空間大，但停車較不方便，記得要先預約車位！
by A verified traveler
Posted 31 Jan 2020
It would not find the simile face during check-in and check-out
Comment from Hotel Management
7 Feb 2020 by 訂房員 EDDY, Hotel Management
Dear Guest, Thank you for staying with us, we hopefully see you again soon. Have a good day。
by A verified traveler
Posted 25 Nov 2019 on Hotels
Comment from Hotel Management
3 Jan 2020 by 訂房組：EDDY HUANG, Hotel Management
親愛的貴賓 您好, 感謝您選擇入住聖旺商旅, 您的支持及肯定是我們的原動力, 期待下次能再為您們服務。 祝您有個美好的一天
by A verified traveler
Visit Tainan and have pleasant stay at San Juan.
Posted 3 Nov 2019 on HotelsThe hotel is right next to the most up scale department stores and walking distance to eating places which is one of the Tainan attraction, next to the historic land marks.
Would like to give higher review, but always leave room for improvement.
by A verified traveler
Good location, Great environment.
Posted 22 May 2019 on HotelsThe location is great. the room is spacious and clean. However, the bathroom is small and the design is a bit weird.
by A verified traveler
Unpleasant experience, untrained staff
Posted 22 Apr 2019 on Hotelswell, sort of unpleasant. Smelly washroom, misplaced order, booked for my friend too and they didn't have it printed and informed to the front desk, so we stood there for almost half a hour. Untrained staff and small room with no facility after all. Unless you are aiming for the location, else we don't recommend this place at all
by A verified traveler
Simple
Posted 1 Dec 2018 on HotelsSimple, clean, decent location, and friendly staff
Comment from Hotel Management
7 Dec 2018 by Aaron, Hotel Management
親愛的貴賓 您好
謝謝您對本旅館的讚賞
歡迎您再度光臨
by A verified traveler
Posted 9 Nov 2018 on Hotels
Comment from Hotel Management
7 Dec 2018 by Aaron, Hotel Management
歡迎您再度光臨
