Ratings based on 968 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
We had a very good time! Will definitely come back again!
Comment from Hotel Management
16 Dec 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
Dear Valued Guest Mr./Ms. Jayu Thank you for choosing to stay at HOTEL COZZI Ximen Tainan for your visit to Tainan and taking the time to complete our survey. We are pleased to know that the overall quality of your stay was good. Thank you for staying at HOTEL COZZI Ximen Tainan and giving us the opportunity to serve you. We look forward to welcome you back in the near future.
by A verified traveler
Posted 12 Dec 2024
Our group had 4 young kids and 2 seniors and unfortunately we didn’t enjoy our 2-night stay. Challenges we had (our room had a 15-month old child):
1. Water temperature inconsistent in the shower: this is a big problem for us when showering our 15-month old. We constantly worried about the water becoming too hot suddenly.
2. The whole bathroom area gets extremely wet after taking a shower and it was a trip hazard.
3. The bathroom is enclosed with glass instead of a solid wall. This imposed two big problems for us: noise and light. Our 1-year old needs to sleep in complete darkness and using the bathroom while she was sleeping was impossible, given how bright the whole hotel room would become once bathroom lights were on. We ended up showering and using the bathroom in darkness with our phone flash light on. Little toddlers / babies sleep early so this was a big inconvenience for us. Then there was the noise issue, due to the glass enclosure not being very sound proof, we had to be really careful while using the bathroom to ensure we didn’t wake our little one.
4. Inconsistent room temperature: too cold at night too hot and stuffy during the day.
Great location, very walkable and convenient. And the children’s indoor play areas were very nice, coin laundry was also a good perk. However, given the challenges we had staying there with our little one, we cannot recommend this hotel to other families traveling with young toddlers and babies.
Comment from Hotel Management
13 Dec 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
Dear Valued Guest Sze Wan Thank you for choosing to stay at HOTEL COZZI Ximen Tainan for your visit to Tainan and taking the time to complete our survey. We hereby express our appreciation for your comments as well as apologies for the inconveniences you have encountered during your stay.Once again, thank you for staying at HOTEL COZZI Ximen Tainan and giving us the opportunity to serve you. We look forward to welcome you back in the near future.
by A verified traveler
Posted 1 Dec 2024
Cozy and comfy. Breakfast buffet is excellent.
Comment from Hotel Management
2 Dec 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
Dear valued guest,We sincerely appreciate your support and positive feedback for Hotel COZZI - Ximen Tainan. Your encouragement serves as the driving force behind our continuous improvement. Hotel COZZI - Ximen Tainan has always been committed to providing attentive and satisfactory service quality at all times. We are delighted that you had a wonderful time here and eagerly look forward to welcoming you back.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
親愛的和逸貴賓 Ning 先生/小姐 鈞鑒：誠摯感謝您選擇HOTEL COZZI和逸飯店‧台南西門館作為您遊憩府城的下榻飯店，能夠有機會為您提供服務，本團隊同仁深覺榮幸。同時，感謝您於意見函中對本飯店給予滿意之評價，您的支持給了我們莫大的鼓勵。在此，感謝您提供寶貴意見予本飯店及對本飯店持高度之肯定。再次透過此信函表達本飯店衷心的感激。日後，期望您能一本初衷，繼續給予HOTEL COZZI和逸飯店‧台南西門館支持與愛護，我們將以更優質的服務品質回饋您對本飯店的用心。本飯店全體同仁竭誠歡迎您的再度光臨。耑此 謹頌大安！
by A verified traveler
Posted 20 Sep 2024
excellent location. good deco and amenity for families
Comment from Hotel Management
20 Sep 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
Dear valued guest,We sincerely appreciate your support and positive feedback for Hotel COZZI - Ximen Tainan. Your encouragement serves as the driving force behind our continuous improvement. Hotel COZZI - Ximen Tainan has always been committed to providing attentive and satisfactory service quality at all times. We are delighted that you had a wonderful time here and eagerly look forward to welcoming you back.
by A verified traveler
Posted 18 Sep 2024 on Hotels
小孩子玩得非常開心!
如果火車可以多開幾班（尤其是假日）會更好～
Comment from Hotel Management
18 Sep 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
親愛的和逸貴賓 YU FAN 先生/小姐 鈞鑒： 誠摯感謝您選擇HOTEL COZZI和逸飯店‧台南西門館作為您遊憩府城的下榻飯店，能夠有機會為您提供服務，本團隊同仁深覺榮幸。同時，感謝您於意見函中對本飯店給予滿意之評價，您的支持給了我們莫大的鼓勵。在此，感謝您提供寶貴意見予本飯店及對本飯店持高度之肯定。再次透過此信函表達本飯店衷心的感激。日後，期望您能一本初衷，繼續給予HOTEL COZZI和逸飯店‧台南西門館支持與愛護，我們將以更優質的服務品質回饋您對本飯店的用心。本飯店全體同仁竭誠歡迎您的再度光臨。耑此 謹頌大安！
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
親愛的和逸貴賓 HSINHAN YEN 先生/小姐 鈞鑒：誠摯感謝您選擇HOTEL COZZI和逸飯店‧台南西門館作為您遊憩府城的下榻飯店，能夠有機會為您提供服務，本團隊同仁深覺榮幸。同時，感謝您於意見函中對本飯店給予滿意之評價，您的支持給了我們莫大的鼓勵。在此，感謝您提供寶貴意見予本飯店及對本飯店持高度之肯定。再次透過此信函表達本飯店衷心的感激。日後，期望您能一本初衷，繼續給予HOTEL COZZI和逸飯店‧台南西門館支持與愛護，我們將以更優質的服務品質回饋您對本飯店的用心。本飯店全體同仁竭誠歡迎您的再度光臨。耑此 謹頌大安！
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
親愛的和逸貴賓 Che-Ming 先生 鈞鑒：誠摯感謝您選擇HOTEL COZZI和逸飯店‧台南西門館作為您遊憩府城的下榻飯店，能夠有機會為您提供服務，本團隊同仁深覺榮幸。同時，感謝您對本飯店給予滿意之評價，您的支持給了我們莫大的鼓勵。在此，感謝您對本飯店持高度之肯定。再次表達本飯店衷心的感激。日後，期望您能一本初衷，繼續給予HOTEL COZZI和逸飯店‧台南西門館支持與愛護，我們將以更優質的服務品質回饋您對本飯店的用心。本飯店全體同仁竭誠歡迎您的再度光臨。耑此 謹頌大安！
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
親愛的和逸貴賓 Yueh-hsia 小姐 鈞鑒：感謝您對和逸飯店‧台南西門館的支持及好評，您的鼓勵是我們持續前進的動力，和逸飯店‧台南西門館向來以時時體貼，處處合意的服務品質為本，很開心您在這裡度過一段美好的時光，衷心期盼您的再次光臨。耑此 謹頌大安！
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by 和逸飯店•台南西門館 | HOTEL COZZI Ximen Tainan, Hotel Management
親愛的和逸貴賓 Frank 先生/小姐 鈞鑒：感謝您對和逸飯店‧台南西門館的支持，您的鼓勵是我們持續前進的動力，和逸飯店‧台南西門館向來以時時體貼，處處合意的服務品質為本，很開心您在這裡度過一段美好的時光，衷心期盼您的再次光臨。耑此 謹頌大安！
