Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
Very good
Comment from Hotel Management
13 Oct 2024 by 文悅旅棧, Hotel Management
感謝您的意見反饋，很開心您在文悅度過愉快的旅程，期待您再來玩哦！
by A verified traveler
Posted 28 Sep 2024
Overall pleasant place
Comment from Hotel Management
5 Oct 2024 by 文悅旅棧, Hotel Management
Thank you for your kind words, we appreciate your feedback. Hope to see you again soon!
by A verified traveler
床單很乾淨，隔音很差
Posted 22 Aug 2024 on Hotels床單很乾淨，因為皮膚有點敏感，住飯店常會覺得床單讓人發癢，但文悅床單很乾淨，整體住宿環境也乾淨，這點很讚👍。
但是隔音超差，樓上洗澡、沖馬桶都能身歷其境的聽到水流在牆壁裡流動，隔壁關門聲也足以讓你清醒。
洗澡洗一半時，熱水水流變超級小，小到覺得會沖不乾淨還一度轉冷水洗，大概持續五到十分鐘又恢復正常，應該是有別的房間一起用熱水不夠。
如果你的樓上或旁邊沒住人還是很推薦的，畢竟他便宜又乾淨。
Comment from Hotel Management
27 Aug 2024 by 文悅旅棧, Hotel Management
謝謝您的意見反饋，關於您提出的缺失，我們的浴室是以半磚牆的方式做阻隔，設計師當初規劃可能比較重視美觀及空間效果，隔音的部份未考慮周詳，所以可能會有一些聲音從玻璃透出，很抱歉造成您入住時的不愉快，這部份我們一定會針對旅客的反應，努力做改進及調整，文悅旅棧期待您再次蒞臨！
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by 文悅旅棧, Hotel Management
感謝您入住我們的飯店，感謝您的意見反饋，文悅旅棧期待您再次蒞臨！
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by 文悅旅棧, Hotel Management
感謝您入住我們的飯店，感謝您的意見反饋，文悅旅棧期待您再次蒞臨！
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by 文悅旅棧, Hotel Management
感謝您的意見反饋，很開心您在文悅度過愉快的旅程，期待您再來玩哦！
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
21 Jul 2024 by 文旅旅棧, Hotel Management
感謝您的意見反饋，很開心您在文悅度過愉快的旅程，期待您再來玩哦！
by A verified traveler
Posted 24 Jun 2024
This hotel is very clean and comfortable, and their employees are hospitable and helpful. They also have a ground floor sofa area with 24-hour coffee that is great for a short break or meeting with friends. With the summer weather in Tainan, the air-conditioned and well-maintained room here was certainly exactly what we needed.
Comment from Hotel Management
4 Jul 2024 by 文悅旅棧, Hotel Management
Thank you for your kind words, we appreciate your feedback. Hope to see you again soon!
by A verified traveler
Posted 21 Jun 2024 on Hotels
Compared to our stays pre~COVID, staff have changed and no longer as proactive and friendly as the past. Our sheets were not changed despite putting down the card to request a change of bedsheet. It’s also a shame that the hotel no longer offers breakfast. The staff did help us to call for a taxi when we were leaving and offered to help with the luggage.
Comment from Hotel Management
4 Jul 2024 by 文悅旅棧, Hotel Management
感謝您的意見反饋，很抱歉讓您有不好的住宿經驗，我們會再請房務人員加強整潔，另外本飯店在有配合的平台上皆有公告無供早餐。建議您下次訂房時可先向我們詢問有沒有符合您需求，才能住的舒適玩得愉快哦！期待您下次再來玩！謝謝。
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by 文悅旅棧, Hotel Management
感謝您的意見反饋，很開心您喜歡我們的服務，您的肯定是我們繼續前進的動力，歡迎您下次再來玩哦！
