Ratings based on 745 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
Food was delicious. Kids enjoyed their facilities and we all had a great time with hot spring pools.
Comment from Hotel Management
12 Aug 2024 by Guest Relationship Manager, Hotel Management
Dear Gavin, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers. We appreciate all praise you gave, which is such a great honour for us. We look forward to seeing you again soon. Warm regards
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Guest Relationship Manager, Hotel Management
Dear Michelle, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely
by A verified traveler
Posted 14 May 2024 on Hotels
Comment from Hotel Management
17 May 2024 by 顧客關係, Hotel Management
親愛的貴賓您好；感謝您的評分與回饋 歡迎您再次光臨敬祝 順心平安知本老爺酒店 敬啟
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Guest Relationship Manager, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
6 Mar 2024 by 顧客關係, Hotel Management
親愛的 Cathy 貴賓您好；感謝您的評分與回饋 歡迎您再次光臨敬祝 順心平安知本老爺酒店 敬啟
by A verified traveler
vacation
Posted 18 Jan 2024 on HotelsComment from Hotel Management
21 Jan 2024 by Guest Relationship Manager, Hotel Management
Dear Rong Hwei,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely
by A verified traveler from QUINCY
Posted 30 Dec 2023
Comment from Hotel Management
8 Jan 2024 by Guest Relationship Manager, Hotel Management
Dear Margaret,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
21 Jan 2024 by 顧客關係, Hotel Management
親愛的 YeeTsu 貴賓您好；感謝您的評分與回饋 歡迎您再次光臨敬祝 順心平安知本老爺酒店 敬啟
by A verified traveler from Arcadia
Posted 11 May 2023
Very nice hotel. It may be 30 years old, the room was very nice and does not feel old. The hot spring soak tub in the room was wonderful. The buffet for dinner was ok. Enough choices of decent food. All staff were friendly and helpful.
The property is on a steep hill so it isn’t as easy to walk down and up. But the hotel has shuttle to local attractions as well as the train station.
Comment from Hotel Management
15 May 2023 by Guest Relationship, Hotel Management
Dear James, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers. We appreciate all praise you gave, which is such a great honour for us. We look forward to seeing you again soon. Warm regards
by A verified traveler
Posted 5 May 2023 on Hotels
The staffs at the Royal Chiben are very friendly, respectful and helpful. It is amazing that one of their front desk staff visited the most hotspring resorts in America and Asia and he is able clearly tell me the unique value of the Chiben hotspring and his hotel. his information makes me felt my selection of Chiben Royal Hotel is right.
Comment from Hotel Management
9 May 2023 by Guest Relationship, Hotel Management
Dear li gong,Thank you for sharing your comment with us following your recent stay at Hotel Royal Chihpen.We are pleased to learn that you were satisfied with the hot spring and the overall service. We look forward to the pleasure of welcoming you back to the hotel again in the future.Yours sincerely,
