Ratings based on 2 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
5.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2021 on Hotels
If your looking for a much-needed respite from a long travel, or just want to unwind and recharge yourself from the hussles of life (or pressures at work😉😉) this place would definitely be your go-to place.
The resort exudes an ambiance of rest and relaxation while ensuring your safety and security which is an added bonus. The room that we booked is spacious (ideal for a family of 5), clean and well-maintained.
The pool is regularly treated and filtered. The resort's staff are hospitable and show eagerness to assist their guest the best way they know how.
They serve the usual "silog" meals for breakfast yet ordinary as they may seem, they are tasty and surely will pass the standards of anyone's palate. Plus, they are in generous servings too!
In all, we are truly grateful and blessed to have found this resort. It is no doubt the gem of the locality.
Comment from Hotel Management
20 Mar 2021 by Everlyn Jamandra/Resort Manager, Hotel Management
Hi Rona,
Thank you for choosing Buenavista Family Inn, and we appreciate you for giving us a great feedback and for recommending us to others.
Our hotel aims to provide quality, comfort and affordability to vacationers, travelers and drop-in guests and we're glad that we were able to exceed your expectations.
We look forward to welcoming you back to our hotel in the near future.
by A verified traveler from Los Angeles
Posted 4 Feb 2020
Pros:
Great/friendly staff
Clean pool and surroundings
Cons:
Too many mosquitoes and ants
1 star property (not 2-3 stars as advertised)
Weak wifi (almost non-existent)
No restaurant, need to order way ahead of time so staff can accommodate food requests
People not checked in able to get inside to drink and use pool
Comment from Hotel Management
4 Feb 2020 by Leonard, Hotel Management
Dear guest,
Thank you very much for your feedback. We apologize for the inconvenience (mosquitoes and ants). With the surrounding trees and open areas from neighboring residential lots where these mosquitoes breed, it's quite a challenge but we continuously find ways to control and eliminate the mosquitoes. We only use eco-friendly ways to eliminate these pests (ants included) but they seem to be ineffective.
As for the restaurant, we don't yet have enough demand to justify employing a regular chef. We do not want to order pre-cooked food, freeze, then serve pre-heated. We ask guests to request the food they want ahead of time so that we can guarantee that what we cook for them is fresh from the market. We are a very small outfit and we try to be practical about our decisions on what other parts of the business to grow. Some guests are fine with the current option where they pre-order food so we're sticking with that setup for now. In time, we will be putting up a restaurant at the resort.
The swimming pool area is open to the public. It's not only for checked-in guests. Swimming pool access is complimentary to our checked-in guests. We also provide pool towels to checked-in guests when they use the pool.
We apologize for the weak wifi. Our service provider (Globe) is having a problem with their tower that covers our area. Actually, it's been more than a week now that we don't have internet service due to Globe's system failure. We've constantly been calling Globe for updates but they do not have a timeline for resolution at the moment.
We appreciate very much your very candid comments and we strive to improve our resort services using guests' feedback. We hope to get another chance to host you again in the future.
Respectfully,
Leonardjon Buenavista
President and General Manager
